Менеджер по бронированию гостиниц

Education and qualifications:

Higher education: September 2003- June 2009 Kyiv National Linguistic University, English translaror.

December 2013-April 2014 - Turkish language courses "Anatolia",Kiev.

Employement history:

04/2018-10/2018 - Voyage Golf & Spa hotel Belek 5*;Turkey,Antalya.

Position: Spa receptionist.

Responsibilities:

- Greeting guests;

-Give tours of the Spa facilities;

-Scheduling appointments;

- Deal with VIP guests;

-Corresppondance with guests via email;

-Online reservations for spa treatments;

-Answer telephone calls and provide information about Spa treatments to guests;

-Maintain Spa appointment calendar;

-Handle general requests for informarion and data;

-Handle customer requests, special needs and complaints

05/2017-02/2018- Granada Luxury Belek 5*; Turkey, Antalya.

Position: Spa receptionist.

Responsibilities:

- Provide guidance to clients on the procedures at the spa;

- Answer telephone calls and provide accurate information to clients;

- Keep the reception area clean and conducive for guests;

- Introduce new beauty products to clients and educate them on their uses and benefits;

- Keep clients updated on currently available promotions and discounts in services offered in the Spa;

-Process payments from clients for services ordered from the spa;

- Keep regis- ter of long and existing clients for them to enjoy benefits given to loyal customers;

- Give appointments to clients on specific days;

- Open and close the spa at the appropriate time;

- Ensure that the front desk is clean and organized for free movement;

- Assist in getting client feedback on level of services delivered in order to improve on service delivery;

-Inform staff members of appointments that have been canceled by clients, and also alert staff members of the arrival of clients who come without prior appointments;

- Assist in developing promotional events, which focus on increasing the clientele of the spa;

-Receive customer complaints and feedback and direct them to appropriate offices for resolution.

06/2016-03/2017 – «Home-Hotel»,daily rent apartment service agency; Ukraine, Kiev.

Position: reservation manager.

Responsibilities:

-Dealing with online reservation systems;

-Be accountable for the proper handling telephone and correspondence reservation;

-Enter data in Excel;

-Send confirmation letters;

- Manage check in/check out;

- Review no-show and cancelled reservations;

-Ensure team members are carrying out job tasks in accordance to company standards;

-Responsible for online payments;

-Personally resolve all guests complaints.

05/2015-10/2015- Maritim Pine Beach Resort 5*; Turkey, Antalya.

Position: Sales representative at watch and glasses shop.

Responsibilities: providing customer service to guests.

04/2014-10/2014 - Jacaranda Club & Resort 5*; Turkey,Antalya.

Position: Spa consultant/Sales representative;

Responsibilities:

´

-Providecustomer service to guests;

-Communication with guests;

- Setting appointmets;

- Selling spa services and packages.

11/2008-03/2014- jewelry shop; Ukraine, Kiev.

Position: Shop-assistant.

Duties and responsibilities:

Showing and selling jewelry to customers, providing consultation, accounting. Experienced in dealing with "difficult customers".

Other skills: PC literate

Languages spoken:

Ukrainian- native

Russian- native

English- advanced

Turkish- intermediate

Having high level of responsibility, honest, punctual, straight sarisfy set tasks, goal- oriented, team-player.