Ассистент менеджера

Supervising of Banqueting Outlet of Food and Beverages Department Hyatt Regency Kiev and responsible for the tasks of Food and Beverages Manager. In charge of preparation of different kinds of events and conferences. To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. To planning the outlet weekly roster and work schedules. Building the team from very first day of the hotel operations. To controlling requisitioning, storage and careful use of all Operating Equipment. To ensure that the monthly forecasted food and beverage revenues are achieved To manage all costs. To review and analyze the weekly/monthly Menu Sales Analysis. To carry out bi-yearly, yearly inventory. To assist in the implementation (where appropriate) of marketing programs, including frequent-dining programs and promotional activities.

Accurately take Guest orders by means of Phone. Follow established phone courtesy standards and actively sell food and beverage using up-selling techniques. Receive guest restaurant reservations and requests for “Private Dining Room” according to established hotel standards. Ensure all special guest requests are very well explained to the kitchen via Micros. In case of guests with dietary restrictions inform the Manager on duty and the Chef. Make knowledgeable, informed and articulate recommendations and suggestions regarding all menu items. Offer information on all menu items, beverage items and help guest with food and wine Pairings, advise guest with approximate time frame for preparation, delivery and answer any other general guest questions. Monitor guest orders and ensure that all guest orders are delivered within the quoted time. Coordinate guest amenities with Front office and follow up with front desk and Housekeeping of any room changes, cancelations, do not disturb rooms. Co-ordinate with housekeeping for pick-up of Guest trays and Tables after completion of guest meals.. Assist the Room Service staff during peak times and help in coordinating and setting up Room service tables for servers. Provide general supervision and coordination of Room Service Servers. Responsible for issued banks, payments, change and accuracy of closed checks. Accurately calculate, monitor and pay gratuities to food and beverage employees. Conduct shift end reports and forward them to the accounting department. Take ownership within reason of any special Guest request or Guest Complaints and if needed refer to Manager on duty.

Related to hospitality experience like a hostess and waitress in Georgian restaurant. Greeted new customers and escorted them to their tables. Presented menus and answered questions about the cuisine, making recommendations upon request. Recommended wines and other drinks to customers. Wrote customers’ orders and conveyed to kitchen staff. Took orders from customers and served food, drinks and deserts. Served specialty dishes to customers at tables as required. Checked to ensure that customers are enjoying their meals – took action to correct any issues, as needed. Prepared bill/receipts and collected payment from customers. Cleaned tables and other areas as needed, after clients departed.