Customer support manager, Консультант call центра, International sales

Заблоковано

10 000 грн.

25 серпня 2017 Місто: Черкаси

Вік:28 років

Режим роботи:віддалена робота

Рубрики: Консалтинг; Офісний персонал; Телекомунікація та зв'язок

Досвід роботи

Customer Support Supervisor

01.2016 − 08.2017 (1 рік 7 місяців)

Answered calls, did outcoming calls. Processed orders, forms and applications Handled customer inquiries telephonically, on chat and by email Researched required information using WEB resources. Managed and resolved customer complaints. Provided customers with product and service information. Entered new customer information into the system. Updated existing customer information. Identified and escalated priority issues. Provided chat assistance. Delegated tasks. Monitored the team's performance. Assisted the team by performing the tasks with them. Helped with training and development. Completed documents online. Handled complaints (from both staff and customers). Reported to senior management / personnel when required.

Customer Service Assistant, Caller

Teleperformance Ukraine, Qiwi Department

01.2014 − 07.2014 (6 місяців)

Answered calls. Handle customer inquiries telephonically. Researched required information using available resources. Managed and resolved customer complaints. Provided customers with product and service information. Entered new customer information into system. Updated existing customer information. Followed up customer calls where necessary. Documented all call information according to standard operating procedures

Assistant, Server Assistant

Gaylord Texan Resort & Convention Center - Marriott, Texas, USA

08.2013 − 09.2013 (1 місяць)

• Memorized entire fine dining menu, including daily specials. • Encouraged fine wine sales based on menu offering. • Delegated role of clearing tables immediately after party leaves. • Maintained communicative environment for the team to ensure business efficiency. • Ensured customer satisfaction by being friendly and accessible.

Освіта

Cherkasy State Technological University

Applied Linguistics, English

незакінчена вища, 09.2013 − 06.2017 (3 роки 9 місяців)

Знання мов:

Английский - Професійний (експерт), Немецкий - Професійний (експерт)

Додаткова інформація

Особисті якості, хобі, захоплення, навички: Kind time of days! I am looking for a home based/remote/work from home position. Responsible, intelligent and decent person, with excellent communication skills and advanced knowledge of English. Competitive, motivated, enthusiastic, passionate about guiding/helping people and introducing their responsibilities as for required job. Experienced customer service supervisor, translator and English speaker. Participated in Work&Travel program. Learn fast and bring excellence to the team. Seeking to leverage strong leadership skills and experience to increase profitability. Полное резюме по ссылке https://drive.google.com/file/d/0BzxyrlrUvENUSGtBNlFqRjNJdUk/view?usp=sharing

Prioritising

Leadership

Customer-oriented approach

Solid communication skills

Data analysing

Мета пошуку роботи, побажання до місця роботи: ДЕНЬГИ.

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