Personal Assistant. Office Manager with fluent English and international experience in the USA, UAE.

Job description: • Making room reservations (individual, travel agencies, corporate, groups), airport transportations reservations • Handling email correspondence, providing relevant information of the hotel services, being in charge of the hotel generic email and forwarding appropriate emails to the concerned departments • Checking arrival report at the absence of the manager; daily reservations reports; charging prepaid rate bookings and No Show reservations as per standards; updating guests’ profiles, reservations and TARS copies; problem solving • Guiding Reception and Sales departments in terms of room reservation process and providing assistance • Monitoring, working with the Online channels (Booking.com; GTA; Expedia; Agoda; Lots of Hotels; Prestigia; WHL etc.) • Processing Visa applications for the hotel guests. Number of rooms: 280. During my employment I completed the course Module 1: PCI DSS (Payment Card Industry Data Security Standard) with the score 90%. Was nominated for the Ambassador of the month March 2017.

Job description: • Greeting and welcoming guests to the hotel, performing daily check-in/check-outs, managing walk-in guest reservations, handling the payment using cash, credit cards, checks, vouchers • Dealing with customer’s queries at the desk; problem solving • Completing the work related reports on daily basis; assisting Night Manager with daily report Daily Post • Maintaining a bank, ensuring correct and accurate cash handling in accordance with internal standards and policies • Cooperating, coordinating and communicating with all other hotel departments. Work in pre-opening team. Number of rooms: 234

Job description: • Providing information to the guests about the city, being constant source of information • Booking tours/excursions/tickets, VIP service packages, restaurant reservations • Arranging and coordinating transportation services, preparing tasks and reports to airport greeters and limousine service company • Cooperating with both contracted and outside companies in terms of meeting guests expectations for the inquiries received • Fulfilling different guests requests requiring prompt and efficient decisions • Handling email correspondence: replying to different guest inquiries, sending confirmation letters. Work in pre-opening team. Number of rooms: 237

(Internship Program – International Trainee) Job description: • Greeting and welcoming guests to the hotel, performing daily check-in/check-outs, managing walk-in guest reservations, handling the payment using cash, credit cards or gift certificates • Handling various guests concerns, problem solving, getting feedback from the customers and following up when appropriate • Assisting with booking sold out nights, relocating guests to another hotels • Completing Night Audit • PBX (hotel operator), answering all incoming calls to the hotel with proper verbiage and etiquette • Rooms Control Agent, completing guest requests, preassigning VIP arrivals, running emergency reports including arrival lists, room status reports, in-house reports, credit limits and high balance reports, dealing with credit card batches, cashiering reconciling and trouble shooting issues. During my traineeship hotel hosted such big events as Mardi Gras, NFL Super Bowl, Final 4. Number of hotel rooms: 1,193

Job description: • Welcoming guests to the hotel, performing check-in/out of guests, ensuring prompt, efficient and courteous reception of guests • Assigning rooms; settling the guests’ bills; completing related shift reports • Dealing with customer’s queries at the desk • Maintaining a bank, ensuring correct and accurate cash handling in accordance with internal standards and policies • Cooperating, coordinating and communicating with all other hotel departments (Reservation department, Housekeeping, F&B, Engineering, Security etc.) Number of hotel rooms: 100

Job description: • Making reservations; preparing individual invoices • Answering all guest’s queries • Operating all the incoming and outgoing emails, faxes and telephone calls in prompt and professional manner • Managing the conference hall rental services (for maximum 120 seats) • Providing all the business center services for the guests Number of hotel rooms: 100