Site Service Analyst II L2 Europe & Central Asia, Tetra Pak Global IM
SE Tetra Pak Ukraine, Kyiv
03.2001 − 03.2017 (16 років 1 місяць)
• Focus on reactive and proactive handling of user incidents regarding the standard IT platform (responsible for delivering and installing requested IT functionality to the users, ensuring that incident and request on the local site is handled according to defined processes and SLA).
• Local Security Administrator role (information security, development and implementation contingency for critical process).
• Manage all IT related equipment life cycle (planning, contracts, purchasing and replacement per defined processes).
• Management of cluster projects and Implementation of global projects.
• Responsibility for local IT infrastructure at site, managing of implementation new system (server platforms, network LAN WAN, telephony, access control, video surveillance systems, video conferencing, office and conferencing equipment, environment control).
• Support technological process at the factory (production, warehouse, WCM).
• Delivery Basic training to the end user
Chief of information system department
ZAO Prominvestbank of Ukraine, Brovary department
02.1994 − 03.2001 (7 років )
• Responsible for all IT system and infrastructure, delivery uninterruptable service.
• Implementation client-bank system, working with customers.