Специалист информационных технологий

Resume

Tetiana Khrapova

Kyiv

Date of birth 6 January 1997

Initiative and proactive Telecom professional, familiar with most of the relevant tools and well-versed in the strategies to effectively deliver services to the world. Able to effectively communicate and quickly acquire new information, which allows to successfully tackle complicated challenges under pressure.

• - Provided first-line network support for voice and mobile services.
• - Monitored and investigated fraudulent activity; applied reactive solutions.
• - Implemented improvements within the Fraud prevention services.
• - Documented Service portfolios, as well as Service and Network data.\

• - Monitored and controlled the status of the mobile network as a first-line responder.
• - Processed customer complaints and abnormal network incidents. Created reports for each issue.
• - Provided technical support for billing, internal users & services, and repair operations.

• - Provided consultations and problem resolutions to customers via phone and email.
• - Worked with routers and switches on a basic level.

• - Analyzed and reported the quality of the telecommunication services.
• - Collaborated with staff members to ensure clear delivery of the results.

• - Successfully organized talks, training courses, and other events.

Master's Degree in Information Technology

Analyzing complicated data to identify relevant information.

Efficient troubleshooting and critical thinking in high-stress situations.

Extensive experience with monitoring and ticketing systems.

Knowledge of Network KPIs.

Analysis of statistics and reports.

Knowledge of HP service management, GSM NW structure, Signaling in GSM networks, MTP, ISUP/SIP, SCCP, TCAP protocol stack, Voice call/SMS.

Experience with signaling protocol monitoring tools, protocol analyzers, trace analysis.

• - Ukrainian (fluent).
• - Russian (fluent).
• - English (intermediate).

• - "Closer to the dream" School of English, Kyiv.
• - Work & Travel USA 2017.