Увлечения, интересы, умения:
Basic knowledge: ITIL, The Theory and Methodology of Problem Resolution, ITSM;
Windows XP-8, MS Office 2007-2013, JIRA, Google apps, assembly of workstations, troubleshooting software, hardware, office equipment; build, configure, upgrade, and build from scratch a personal computer system. Setup, configure, and support local area network, wireless access point; resolve network connectivity problems on a local area network using a systematic troubleshooting approach; Install, configure, operate, troubleshoot Cisco routers and switches, and medium-sized Networks;
Familiar with the products by Apple inc. (installation, configuration)
English level: Intermediate (currently I am working hard at English)
Personal qualities: Ability to find compromises in difficult situations, team-work player, desire to improve and to make useful changes in something that is not modified and outdated.