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Ensure that clients receive assistance with the technical aspects of
products/services of the company. Ultimately seek to maximize customer
retention, respond to escalated customer support issues.
Provided customer service experience to anticipate customer needs,
suggested alternatives, and found solutions to meet customer needs.
Assisted faculty with international partnership activities and daily duties.
Set up Amatrol Pegasus Robots and wrote programs to simulate different
actions and specific situations. Designed and installed Fanuc robots’
end‑effectors to pick up custom parts.
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