Account Manager

Опис вакансії

Pangea Translation Services Ukraine is on the hunt for Account Manager to join our office in Kiev and help build our growing team of language providers.

The Account Manager is responsible for:

• Communication with the client to ensure communication is established, client brief is setup and all needed information has been received, to ensure best possible result in the projects.
• Negotiating the Project’s details with the Customer (language combinations, file types, special instructions, terms, delivery deadline)
• Serve as the lead point of contact for all customer account management matters
• Building and maintain strong, long-lasting client relationships
• Developing trusted adviser relationships with key accounts and customer stakeholders
• Ensuring the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communication of the progress of monthly/quarterly initiatives to internal and external stakeholders
• Finalizing and delivering the Project following up with the Customer’s instructions and guidelines
• Updating the Customer’s profile regarding the payment method in the database
• Working closely with Project Manager and Project Coordinator to ensure that all projects are handled appropriately with keen attention to detail for outstanding quality
• Consistently follow up with clients to ensure their satisfaction with delivery, quality, and customer service
• Research and develop sound understanding of all market industries relevant to Pangea, including industry leaders, current events, and any other pertinent data
• Performing other special projects or duties as assigned
• Working closely with the Business Development Director and Business Development Managers to ensure all the needed information has been received from the potential/new client.

Education level

BA/BS degree in Business Administration, Sales or relevant field

Bachelor's Degree (localization, linguistics, or with equivalent experience) is an advantage

Experience

Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role

Experience delivering client-focused solutions to customer needs

Specific skills

Tech-savvy with excellent knowledge of MS Office tools

Good command of English language

Knowledge of CAT tools (MemoQ, Trados, Zoho CRM, SDL, WordBee, WordFast, XTM)

Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to details

Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

Excellent listening, negotiation and presentation abilities

Excellent written and verbal communication skills

Strong verbal and written communication skills

What we offer:

• A chance to grow within a fast-growing company
• A positive management and team player environment
• The company is offering a competitive salary based on the level of qualifications and experience plus benefits including performance related bonuses.

Please send you CV on відправити резюме with "Account Manager" as a topic