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  2. Вакансии
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 18 октября 2017 Днепр 
Компания:Скрытая компания  (https://jobs.ua/company-skryitaya-kompaniya-1572602) ( Все вакансии)


Образование:полное высшее
Опыт работы:от года
График работы:полный рабочий день

Описание вакансии

Simply Contact is looking for WFM Analyst (Scheduling & Planning) to join a team of professionals on a full-time basis!


  • Higher Education
  • Typically 2−5 Years experience with any WFM Tool, Forecasting, Capacity planning or Operations Planning
  • Experience in Verint/IEX/Aspect/Blue Pumpkin or other Enterprise simulation & Scheduling tool is needed.
  • Good written and spoken English

Roles & Responsibilities:

  • Ability to run long, medium and short-range forecasts based on different forecasting models
  • Basic understanding of planning and staffing mechanism, works on short range forecast to arrive at different scheduling models
  • Advanced understanding of planning and staffing mechanism in a contact center
  • Clear understanding of industry standard forecasting, scheduling and planning processes with working knowledge of designing enterprise level scheduling models and scenarios
  • Ability to track and project shrinkages as they happen within the Verint Tool (Intraday, daily, weekly monthly and other shrinkages)
  • Conducts and summarizes complex data and business analyses to develop forecasting and capacity plans with, including revenue and demand projections and workforce optimization
  • Use output from Verint solution to constructs statistical and financial models with minimal direction to forecast business performance
  • Defines metrics required to measure business performance, and compares actual data to forecasted numbers
  • Be able to track and project resource through put for effective staff management
  • Effectively coordinate with recruitment/training for resource planning
  • Full understanding real time activities and it’s feedback to adjust revenue business model.
  • Regulates real time call volume in a multi-skill, multi-site call center environment.

Compensations & Benefits:

  • Competitive salary
  • Professional and friendly team
  • Convenient office location
  • Comfortable workplace
  • Flexible work schedule
  • Paid Vacation, Sick Days, etc.

We are waiting for your CV with salary level on our e-mail: [отправить резюме]

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