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    1. Робота в Україні
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    4. Робота Customer Support Specialist в Україні
    5. Customer Support Specialist
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    Customer Support Specialist

    Заблокована
     11 червня  Львів 
    Компанія: UPQODE  (https://jobs.ua/company-upqode-1604560) (Всі вакансії)
    Рубрики:IT, WEB фахівці; Інші пропозиції; Робота без кваліфікації

    Вимоги

    Освіта:не має значення
    Досвід роботи:бажано
    Графік роботи:повний робочий день

    Опис вакансії

    Required skills

    — Deep understanding of the development processes and software lifecycle
    — Knowledge of theory and principles of testing
    — Knowledge of UI usability principles
    — Knowledge of HTML/CSS
    — Knowledge of WordPress (Install theme as a demo, creation of custom posts etc.)
    — Familiarity with WooCommerce and WP Bakery plugin, Elementor, Gutenberg
    — Experience in installing and setting up the themes and plugins
    — Attentiveness to details
    — Analytical mind and problem-solving aptitude
    — Strong organizational skills
    — Ability to understand client needs and handle the negotiation process

    As a plus

    — Comprehensive and current knowledge of company offerings and industry trends
    — Familiarity with Agile software development practices
    — Strong problem solving and decision-making skills
    — Excellent interpersonal, communication, collaboration, and presentation skills
    — Self-motivated professional who demonstrates strong technical agility and responsiveness

    We offer

    — Challenging tasks, professional growth opportunities, and mentorship;
    — Competitive salary (reviewed regularly);
    — Paid vacation, paid sick leave;
    — Health insurance;
    — Free English courses;
    — Comfortable office in the center of Lviv;
    — Cool team and corporate events.

    Responsibilities

    — Manage support tickets — help customers solve their issues.
    — Ask customers targeted questions to quickly understand the root of the problem.
    — Maintain the daily performance of WordPress Themes and plugins.
    — Provide fast and quality support for our themes and plugins.
    — Manage ThemeForest Comments section — leave short replies to the comments on our products.
    — Submit, test task for fixes (from clients, or Theme bugs).
    — Test the custom projects based on our themes on different platforms
    — Track computer system issues through resolution, within agreed time limits.
    — Update our products on ThemeForest (TrueThemes and FoxThemes) once a week.
    — Upload the fixed themes/plugins to WP-updates.
    — Install, modify, and repair WordPress themes.
    — Cooperate with developers and other units (Project Managers, QA, Frontend, Backend, Design, Support, etc).
    — Upsell web design and development services, SEO services, web speed performance

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