Ваш надійний помічник
Требования:
Desired Skills & Experience
• 1+ year of experience on a relevant position;
• Excellent English (both written and spoken);
• Strong troubleshooting skills;
• Intermediate knowledge of T-SQL;
• Knowledge of Microsoft IIS; MSSQL or MYSQL;
• Good understanding of change process;
• Responsibility and self motivation;
• Ability to learn new technologies and software quickly;
• Ability to multitask and prioritize between competing activities;
• Willing to work Out of Hours where required, to be flexible and to be a team player;
• Experience working in broadcast industry, video files processing/converting is also beneficial, but not essential.
Responsibilities Include but not Limited to:
• Processing clients' requests in Service Desk;
• Updating and managing the Knowledgebase;
• Identify recurring incidents and find the permanent solution by liaising with developers;
• Cooperating with QA and system administrators if technical help is required for a client;
• Passing the feed-back to the management and developers;
• Being a part of support team and doing shifts on rotation (07:30 am to 12:00 midnight UK time);
• Being a part of support team on on call during evenings and weekends;
• Ensuring the system is up and running all the time at its peak performance, checking the backups are done correctly.
Benefits:
· Western-style reward system
· Paid over-time and part-time tasks
· Paid sick days
· 1 month of paid vacation
· Medical insurance
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