Support Engineer

Опис вакансії

Sippy Software develops and operates cutting-edge telecoms services & software.

At Sippy Soft we aim for two things:

1. building/operating great communications software and services
2. providing in-depth help to our customers to make sure they are successful

As a Support Engineer, you will be a key part of a team dedicated to helping customers navigate our VoIP products.

We are looking for people who love working with computer software, solving customer problems and want to be part of a fast-growing, industry leading technology company.

As a Support Engineer you will become an expert in our product portfolio, our VoIP softswitch, VoIP protocols, using our help desk, and telephone systems.

Responsibilities include, but are not limited to

• Supporting Sippy Software clients;
• Taking part in system maintenance, migration and upgrade activities;
• Taking part in testing and education of new system features;

Requirements:

• Strong written and oral English;
• Intermediate knowledge of Linux / FreeBSD administration;
• Intermediate knowledge of SQL;
• Working knowledge of TCP/IP and network administration on Unix systems;
• Customer oriented, enjoys working with people to solve technical issues;

About Sippy Software:

Sippy Software, Inc. is a leading developer of carrier grade (class 4 / 5) softswitch technology for next generation Internet Telephony (VoIP) providers.

Sippy Softswitch delivers a complete network management solution for VoIP carriers on a single platform. This call-control software package enables service providers to build scalable and reliable VoIP networks. Based on the Session Initiation Protocol (SIP), it offers a full array of call-routing capabilities to maximize performance for both small and large packet voice networks.

Sippy currently handle more than 4 billion minutes of traffic, across thousands of client networks in more than 100 countries worldwide, assisting new ITSPs to launch on a weekly basis and contributing significant advancements to many open-source SIP projects.

How to apply:

To apply for this position, please send a PDF copy of your resume to відправити резюме and include a cover note in the body of your email. Applicants should avoid sending their cover letters as an attached document.