Customer Service Specialist | Dispatcher |Call Center Operator

I successfully handled customer inquiries about the company's products and services via phone, email, and social media, resolving issues and escalating when necessary. I achieved high first-contact resolution and maintained customer satisfaction and consistently met service standards through smooth daily operations.

At Crusader Academy, I worked for 1 year + handling student reactivation and sales support. I communicated daily with students through calls, messages, and emails to understand why they stopped learning and to encourage them to return. I handled objections like cost and timing by offering better lesson packages that increased re-enrollment. I analyzed churn reasons and used insights to improve retention strategies. I managed CRM systems and Google Sheets to update student records, track progress, and maintain accurate data. Through consistent follow-ups and clear communication, I improved win-back results and exceeded monthly targets, contributing to stronger student engagement and growth.