IT supervisor, IT Specialist

I have residency permit (My wife is Ukrainian). I live in Kyiv.

Erhan Altas / Senior IT & Helpdesk Supervisor

Technical professional with nearly 10 years of experience leading complex projects and managing cross functional resources to optimize enterprise technology and telecommunications operations. Committed to quality and service excellence with aptitude for launching new technology operations, including client and vendor relationships, policies and procedures, business processes and SLAs.

Skills

Analytical Thinking

Team Leadership

Technology Integration

Attention to Details

Strong Communication

Problem Solving

Training & Mentoring

Documentation

Experience

11.2009 - 02.2019 Senior IT Supervisor HMF Makina, Istanbul / Turkey (Hyundai heavy construction machines dealer of Turkey)

• Providing reports and activity updates to management (N-1)
• Assisting in resolving emergencies, such as a quality or customer problem that might be escalated to the team supervisor for handling.
• Coordinating job rotation and cross-training.
• Scheduling work hours and shifts.
• Helping the team understand performance targets and goals.
• Training or ensuring that workers are properly trained for their specific roles.
• Budget management.
• Client / Vendor relations.
• Documenting every new learned task to IT Library.

10.2008 - 11.2009 IT Specialist Novatek Construction Engineering, Istanbul / Turkey (Novatek executes electric / electromechanical projects from Syberia to Africa and Balkans. (Airports, Shopping Malls etc.))

• Installing new software and hardware components.
• Regularly evaluating our IT systems to ensure they meet the necessary demands.
• Assisting with network administration tasks.
• Resolving all issues coworkers have with their IT systems and software. (Remote and local)
• Educating coworkers about network security and best practices for computer usage.
• Supporting the day-to-day operations of computers & network.

Education

10/2011 –Present DePARTMENT OF BUSINESS / aNADOLU UNIVERSITY / REMOTE (I'M NOT ATTENDING REMOTE CLASSES OR EXAMS. CURRENTLY FROZEN STATUS) Certificates

• ITIL (04/2015)
• VMware vSphere: Install, Configure, Manage (10/2012)
• VMware vSphere: Optimize and Scale (11/2015)
• CCNA ICND1-2 Interconnecting Cisco Network Devices 1 & 2 Bundle (02/2014)
• Microsoft Certified System Engineer + Internet (03/2001)

Experienced IT Enviroments

• VMware (Install, Configure, Manage)
• MS Servers Management & Client Management (Install Configure, Manage)
• MS Exchange
• Linux (Install on Client side, Basic management skills)
• SAN (Mostly EMC, HP)
• NAS (Qnap, legacy EMC, and many other NAS devices)
• Switch (HP, Cisco)
• Veeam Backup (Install, Configure, Manage, experienced both local and cloud backup)
• Sysaid Helpdesk System (Install, Configure, Manage)
• Manage Engine Helpdesk System (Install, Configure, Manage, Lesser experience on Cloud version)
• SAP Basis (Licensing, Backups, Transport Requests, Account Management, Request Monitoring system health and intervene basic problems, escalading L2 problems)
• MS Office

Languages

• Turkish (Native)
• English (Professional Proficiency)
• Russian (Beginner)

Interests Dogs, Tech, PlayStation, Gastro, Sci-fi / Fantasy movies and series.

References

Ayca Turgut / Finance Director at STFA Machinery Group ayca.turgut@stfa.com / +905332942674

Saruhan Turkmen / IT Director at STFA Holding saruhan.turkmen@stfa.com / +905533759806