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Call-center Operator, Customer Care Specialist (with Portuguese)
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Описание вакансии
FAVBET — is an Entertainment Tech company, which is considered to be one of three best companies in Ukraine in its segment. We are involved in developing betting and gaming culture.
FAVBET supports professional athletes and amateurs, sponsors teams in the Premier Leagues and regional championships. From 1999 our mission is to create a service that makes watching sports events spectacular, and the impression of the game — unforgettable.
We are looking for a Customer Support Manager who will be the liaison between our company and our clients. You will closely interact with Portuguese-speaking customers (online chats and calls), handling incoming requests and addressing any concerns they may have.
Requirements:
- Fluent Ukrainian or Russian or English and Upper-Intermediate or Advanced Portuguese.
- You are positive, attentive and easy-going.
- Disciplined, punctual, diligent and responsible mindset.
- You are a fast learner and can multitask.
- No matter what experience you have — we will teach you everything. The key here is your readiness to learn.
Responsibilities:
- Receiving incoming chats/calls from customers and advising on the site and our products (we will teach you all the details in 2 weeks);
- Creating a friendly environment when dealing with clients;
- Communicating with clients following a customer-oriented approach in resolving issues and ensuring their satisfaction;
- Internal documents translation.
We can offer you:
- Shift schedule — 12 hours, 2/2, but we are always ready to be flexible and consider your needs.
- Personal mentor who will help you while you are studying;
- Remote work or the opportunity to work offline: we offer our own modern loft-style office with spacious workplace, and brand-new work equipment (near Pochaina metro station);
- Paid introductory training;
- 24 days of paid vacation and 10 paid sick leaves — we value your rest and recreation;
- Medical insurance or gym membership at the company’s expense;
- A young and ambitious team that will help you to succeed.
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