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Customer Service (Sales & Support)

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Customer Service (Sales & Support)

Заблокирована

15 000 грн.

9 апреля 2020 Киев

Компания: ФОП Гавриш О.В. (https://jobs.ua/company-fop-gavrish-ov-142851) (Все вакансии)

Рубрики:IT, WEB специалисты; Торговля, продажи, закупки

Пожелания к сотруднику

Образование:полное высшее

Опыт работы:от двух лет

График работы:удаленная работа

Описание вакансии

About us: We are a startup & a team of 12 based in US, Europe & India operating an International Webstore HQ’d in Atlanta,GA with satellite offices in Delhi, India & Kiev, Ukraine.

The absolute basic requirements are:

2 years+ Sales/Customer Service experience in a competitive work environment

Extremely organized and able to communicate intelligently and professionally

Can multi-function and manage Time very efficiently

Is Internet savvy, knowledge of computers, eCommerce/online shopping trends

Very proficient in Email management, Microsoft Office Word and Excel (Google Docs)

Able to work on multiple customer applications - Freshdesk, LIVE Chat and Phone (will train)

Happy going Work attitude and positive approach to feedback, improvement, and growth

English - upper intermediate

Your role and responsibility would be:

Pre-Sales Customer Service: Assisting with products, policies and process inquiries via LiveChat, Email, Phone Support

Sales Support: Assisting with placing order or payment processing assistance if requested

Post Sales Support: Assisting with order status, communicating for delays, answering any warranty or return related questions, and asking for feedback/testimonial on customer's experience.

Working conditions:

Place of work: WORK FROM HOME

Opening hours: M-F: 9.00am-18.00pm / 14.00pm-23.00pm UA time & Saturday 4 hours (flexible)

Training: free and compulsory training for 10 hours before GO LIVE.

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Customer Service (Sales & Support)

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