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Customer support manager (part time)

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Customer support manager (part time)

Заблокирована

9 мая 2019 Киев

Компания: MAKLAI (https://jobs.ua/company-maklai-1592515) (Все вакансии)

Рубрики:Офисный персонал; Телекоммуникации и связь; Работа для студентов

Пожелания к сотруднику

Образование:полное высшее

Опыт работы:не требуется

График работы:частичная занятость

Описание вакансии

We are the Maklai team, an IT company developing full cycle products in the travel market.

Briefly about us:

We are working during 10 years;
Our specialization — travel (highly competitive and interesting);
One of our product - Booked.net, has 3m+ clients from over 37 countries and 24 languages;
We are 110 employees and we keep on growing.

We are looking for an enthusiastic colleague to join our office in Kyiv. As a Customer Support Manager you will be an intermediary between customer and hotel. Your main duties will include assistance in pre and post booking (hotel reservations) inquiries and hotel support.

Qualifications

English — Upper Intermediate and higher.
Another language will be a plus.
Excellent communication skills.
Stress resistance.
Problem-solving attitude.
High level of accuracy and responsibility, attention to details.
Good PC and Internet knowledge.
Customer orientation.

Responsibilities

Solve problems of customers by phone and e-mail.
Handle inquiries from hotels and hotel suppliers by phone and e-mails.
Resolve or escalate technical or other problems.
Report bugs to the development team for a further fix.
Outbound calls to hotels/guests to arrange special requests.
Provide feedback on the quality of the website on an ongoing basis.

We offer:

Very friendly and solid team.
No to bureaucracy, yes to democracy! We are all equals here.
No dress-code.
Office in 5 mins walk from Golosiyivska metro station.
Corporate and team building events.
Working hours: weekdays (staggered work hours) -19.00-23.00; weekend (on the average 4 days a month) - 10.00-19.00. Аpproximately 15 working days per month.

If it is all about you — WELCOME TO OUR TEAM!

Send your CV with a desired salary.

skype: konnova.yulia

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Customer support manager (part time)

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