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Customer support specialist
Заблоковано
Вік:31 рік
Режим роботи:віддалена робота
Рубрики: IT, WEB фахівці
Готовий до відряджень
Досвід роботи
Technical Support Specialist of CRM System
Shopping cart Elite
04.2016 − 11.2017 (1 рік 6 місяців)
- Support the customers by providing necessary information on all of our instruments via phone, live chat and email in a timely and professional manner.
- Setup software according to the customer requirements;
- Provide through support and problem resolution for customers;
- Maintain composure and patience in face of difficult customer situation;
- Informing customers about issue resolution progress;
- Develop technical expertise regarding our products, systems, and services;
- Tracks product upgrades and helps customers take advantage of them.
- Reproducing bugs and errors in test environment and escalating them to developers team.
- Creating tutorials for clients/database.
- Analyzing statistical reports, providing summaries for clients.
Customer care service, consultant
Renault Ukraine
06.2015 − 04.2016 (10 місяців)
- Configure and install new workstations, printers and peripherals, Troubleshoot and remediate PC, printer, and peripheral issues.
- Install, update, configure and troubleshoot software in the enterprise desktop environment.
- User Access Control responsibilities for numerous systems and services.
- Provide operational support for all applications and software functions including file uploads, files downloads, and report execution.
- Create and maintain system monitoring to track system outages, ensure appropriate alerts, and document resolution when needed.
Customer Service Manager
Internet-shop "Shket"
03.2014 − 08.2014 (5 місяців)
- Develop, prepare and review reports for management
- Review and respond to complex issues and questions
- Review, investigate and resolve inquiries regarding customer service issues for internal and external customers
- Collaborate with appropriate departments and managers to ensure customer satisfaction and alignment with policies, procedures, goals and objectives
- Ensure compliance with applicable policies, procedures, processes, outcomes, contractual agreements and State and Federal regulations
- Assist in the preparation of budgets and operate within budgeted expectations; identify and report on variances.
Освіта
National Aviation University
Automation and computer integrated technologies
повна вища, 08.2010 − 04.2016 (5 років 7 місяців)
Знання мов:
English - Професійний (експерт), Ukrainian - Професійний (експерт), Russian - Професійний (експерт)
Додаткова інформація
Особисті якості, хобі, захоплення, навички: - 2009-2010 - Chernigov branch of the First Kyiv State foreign language courses.
- 2013-2014 - Department of Military Training at the National Aviation University.
- Candidate Master of Sports in kickboxing
- Microsoft Office (Excel, Word, PowerPoint, Access)
- Networking, LANs, WANs, routers, gateways. Networking architecture: TCP/IP, Internet.
- General distributed hardware: printers, scanners and PC based peripherals.
- Working knowledge of Active Directory.
- Management
- Public speaking
- Information system.
- Basic knowledge of HTML/CSS.
- Issues troubleshooting and analysis
Підписатись на розсилку нових резюме: "Customer support specialist в Чернігові"
- Розробник (developer) • 40 000 грн.
Чернігів • - QA engineer, Support Manager • 20 000 грн.
Чернігів • - WEB-разработчик, разработчик Flash-баннеров, WEB - дизайнер
Чернігів • - Manual QA engineer • 15 000 грн.
Чернігів • - Помічник проект-менеджера • 8 000 грн.
Чернігів • - Інші резюме в рубриці:IT, WEB фахівці
- Інші резюме в регіоні:Чернігів
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