Travel manager/customer support representative

Objective

To obtain position of Ticketing agent to improve my professional skills and knowledge

Summary

• Experience with large corporate clients and network agencies.
• Conducting training seminars and presentations.
• Working with BSP link and CRM systems.

Experience History

Senior agent in involuntary refund department (may 2018 – till now)

Online travel company “OneTwoTrip”

http://www.onetwortrip.com

- involuntary exchange and refund of tickets in GDS Amadeus, Galileo, Sabre;

- work with claim clients;

- resolving disputes with airline representatives;

- work with BSPlink;

- participation in joint consultations with developers in the automation of the department's processes

Expert searcher in product department (jun 2016 – may 2018)

USA travel agency “Business class consolidator” (HQ in San Francisco,USA) http://www.businessclassconsolidator.com

- searching best possible flight options in business and first class for premium customers from USA, Australia and Europe;

- good knowledge of USA, Australia, Asia, Africa, India and Europe markets;

- working with revenue and non revenue/awards tickets in business and first class;

- calculating fares and booking in Worldspan and Sabre GDS;

- conducting presentations on awards programs of world's major airlines;

- providing training for new agents;

- maintenance of daily search report

Ticketing agent (sep 2015 – may 2016)

Travel company “TUI Ukraine” http://www.tui.ua

- working with a network of franchised agencies TUI (approximately 200 agencies throughout Ukraine);

- calculation of fares, ticketing, refunds, changes, additional services in Amadeus;

- maintenance of sales reporting;

- conclusion of new agreements with airlines;

- work with BSP link and CRM system, Visual Tour;

- conducting training seminars for new agencies

Ticketing agent (dec 2012 – sep 2015)

Travel agency “Albatros travel” http://www.albatros.travel

- reservation and ticketing in Amadeus;

- tickets issuance,reissue and refund for corporate clients;

- work with BSP link and Business Management Platform;

- operate with CRM system “Evdo tour”

Ticketing agent (may 2012 – aug 2012)

Travel agency «Avialux»

- the selection of routes and flights in Amadeus ;

- online and offline sales of tickets

Ticketing agent (oct 2011 – apr 2012)

Travel agency “Poehali s nami” http://www.poehalisnami.com

- reservation and ticketing in Amadeus;

- calculate best solution for passengers

Ticketing agent (dec 2010 – sep 2011)

Travel agency “Alpana” http://www.alpana.com.ua

- reservation and ticketing in Galileo;

- selection of optimal flights

Visa department representative (may 2009 – dec 2010)

Travel agency “Alpana” http://www.alpana.com.ua

- consultation of clients on visa requirements;

- preparation a package of documents;

- dialogue with embassy diplomatic corps

Education

Ukrainian Institute of Finance and Economics (Kiev,Ukraine), 2004-2009

Faculty of Information Systems in Economy, Master degree

Berdichev Polytechnic college (Berdichev,Ukraine), 2000-2004

Faculty of Metal and Materials Processing on machines with CNC,Junior engineer, Associate's degree

Additional education

Sabre GDS (online course), 2018

Basic

Worldspan GDS (online course), 2017

Basic

Training center of IT specialists "SkillUp" (Kiev, Ukraine), 2015

Junior software tester course

Galileo Ukraine (Kiev,Ukraine), 2013

Moving to Galileo и Galileo E-ticketing

Amadeus Ukraine (Kiev,Ukraine), 2011

Amadeus Central System и Amadeus Central Ticketing Course

Language skills

Russian – fluent

Ukrainian – fluent

English – intermediate

Additional Info

Personal qualities

- stress resistance;

- good communication skills;

- responsible;

- ability to make decisions

Computer skills

CRM system, MS Office, mail programs, basic knowledge of 1C, a partial setup of office equipment