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Chief Operating Officer

Заблокировано
 22 мая 2020  Город: Харьков
Возраст:43 года
Режим работы:полный рабочий день, свободный график работы, удаленная работа
Рубрики: IT, WEB специалисты; Консалтинг; Руководство
 Состою в браке  Есть дети  Готов к командировкам

Опыт работы

Technical Support General Manager
Namecheap Inc (IT-consulting / Services), Харьков
10.2017 − 08.2019 (1 год 10 месяцев)

Although it was not a C-Level position, I’ve gained a lot of C-Level experience:

  • increased my understanding of:
    • management styles
    • influence of traditions and culture on the company
    • psychology and people motivation
    • startups and innovations in companies
  • checked up my ideas on the involvement of people into the redesign of their work and on team dynamics
  • gained the understanding of how NOT to make business in a big company
  • increased personal productivity
  • refreshed in mind how top-management decisions and actions look like on lower levels
  • etc.

Results. I have done the following:

  • built up and implemented team KPIs with support for teamwork
  • organized teamwork on long-term projects
  • decreased overall waiting time of requests by 200%. This decrease pulled up the overall quality
  • decreased people rotation by ~70% with increased morale
  • removed ~80% of conflicts with neighbor departments
  • built and implemented processes:
    • Quality Assurance
    • self-learning and selection of external/internal candidates to different roles inside the team
  • prepared the successor for my position
  • proposed and steered the main idea during the redesign of VPS/dedicated server plans. The idea was based on the request types from the IT Infrastructure Library (ITIL).
Chief Operating Officer
Yourserveradmin.com (IT-consulting / Services), Харьков
08.2013 − 08.2017 (4 года )
  • Restored team operability after the resignation of the previous COO.
  • Taken over a large and angry client who was prejudiced against the company. Handled negotiation, planned, organized, controlled handover of servers and fix of post-handover problems.
  • Implemented basic ITIL processes.
  • Turned haywire group of individuals into strong confederates. The team was able to change clients' perception from 5-7 negative reviews to 1-5 thankful ones along with testimonials, per week.
  • Kept the profit for a few years without significant projects from Sales in the field with high competition. I've kept it by increasing income from existing clients.
COO deputy
Yourserveradmin.com (IT-consulting / Services), Харьков
04.2010 − 07.2013 (3 года 2 месяца)

Team – mostly was learning how to deal with people

Sales – prepared offers for the sales team, participated in negotiations

Project management – handled major changes and projects (PRINCE2, DSDM)

Образование

National Technical University "Kharkiv Polytechnic Institute" (Харьков)
Integrated Technologies and Chemical Engineering
полное высшее, 09.1998 − 02.2005 (6 лет 5 месяцев)

Дополнительное образование

 Mini-MBA “Thinking Manager”, KBS, 2019

Знание языков:

Английский - Продвинутый (свободно)

Дополнительная информация

Личные качества, хобби, увлечения, навыки: I help companies to optimize and manage the daily operation. I build healthy companies. If you have no doubts that: - the job in your company is done because you have processes established, - it's a COO job to build, polish and enforce them, by all means, including penalties and bonuses, - the only way to achieve maximum productivity is through setting and optimizing processes, Then please close this page now. But if you: - think there may be better ways to get the maximum from your company, - want to have maximal productivity, and don’t care how it’s achieved, - would like to have innovations through startup model, - believe in your people, and think they pull the processes and optimize them, - think that company culture and traditions is the key to its productivity, Then please drop me a message via this site or with my contacts, available above. We may benefit from each other.

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