Customer Support Manager | Call Center Operator

Заблокировано

2 апреля Город: Киев

Возраст:40 лет

Режим работы:полный рабочий день, свободный график работы, удаленная работа

Рубрики: Логистика, доставка, склад; Телекоммуникации и связь; Торговля, продажи, закупки

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Опыт работы

Virtual Assistance (Remotely)

JAY-JAY PETERS LTD (Sales Management ), Киев

02.2024 − 02.2026 (2 года )

With over three years of experience as a Customer Service Specialist, I have successfully handled customer inquiries across phone, email, and social platforms, ensuring satisfaction and long-term client retention. I coordinated schedules, handled communications, and maintained organized administrative workflows.

I deliver efficient administrative support, and excellent customer-focused solutions.

Customer Service Representative

KINGSTANFRANK BOUTIQUE (Fashion Clothing and Apparel), Киев

04.2021 − 04.2024 (3 года )

Assisted customers with product selection and purchases.
Responded to customer inquiries and resolved complaints.
Managed social media inquiries and customer communication.
Promoted new arrivals and special offers to customers.
w to turn one-time buyers into regulars. to turn one-time buyers into regulars.

Образование

University of Lagos (Киев)

Bsc Arts, English Language

полное высшее, 09.2012 − 10.2017 (5 лет )

Знание языков:

Английский - Профессиональный (эксперт)

Дополнительно: proficient

Дополнительная информация

Знание компьютера, программ: Knowledge of CRM tools /helpdesk tool zendesk, Freshdesk, Hubspot, Slack, Zoho.

Личные качества, хобби, увлечения, навыки: As an English Language graduate i have developed a passion for language and communication that i have applied in a professional setting. I have strong communication and customer service skills, with the ability to handle inquiries, resolve complaints, and maintain positive relationships with customers. I am organized, reliable, and able to manage multiple tasks effectively. I work well independently and as a team, i pay attention to detail, and remain calm under pressure. My hobbies include reading, dancing, learning new skills, and staying updated through social media and online resources. I am passionate about customer service, helping people, and continuous personal development. My skills include customer support, problem-solving, time management, data entry, computer literacy, and the use of Microsoft Word.

Цель поиска работы, пожелания к месту работы: Call Center Operator | Customer Support Specialist | Sales Administration | Customer Relationship Officer|