Customer support manager

    Address: Verbitskogo 17v a.5 Kiev
                                     Cell: +380638589104
                                        Telegram: ladron_de_manzana
                                         Email: aibsis4@gmail.com
                                                 Professional Summary
Dedicated Customer Service Representative passionate and skilled in customer care, support and logistics. Proficient in responding to customer complaints and finding solutions, customer request management, and providing product analysis for customers. Specialize in facilitating customer satisfaction by connecting and communicating fluidly.
                                                  Highlights:

Soft skills:                                                                  Hard Skills:     

- Integrity                                                                     - working in CRM system (Битрикс24)

- problem-solving abilities                                             - Driver’s license          

- effective communication                                            - Negotiation

- critical thinking                                                           - English C1     

- adaptability                                                               - Spanish B1

- teamwork

Computer skills:                                                         Hobbies:

- confident in operation with a software                         - self-education
- Advanced with Windows OS                                       - musical instruments   
- Basic C++                                                                 - casual modding in video games                                                                                                                                                                                                                                                                   - travelling
                                                                                                                                                                                                                                            

                                            Work experience:

October 2019 to May 2021 “Web Help” Mykhaila Grishka 3A Kiev
- Handling passengers calls, resolving hard cases by providing best solutions

- Ensuring customer satisfaction and comfort

- Providing prompt courteous and effective omni-channel customer support (emails, calls)

- Working during overload unpredictable circumstances

- processed  complaint claims task

- gained adaptability by working day/night shift over 9-12 hours

March 2019 to August  «Amber Brewery» Av. Dr. Mariano Ruis Canovas, 1, Torrevieja,Spain 03180
- Taking control of more than 60 tables a day and counters after customers finished dining

- Engaged customers with the utmost respect and friendly manner

- Greeted guests and provided quality customer service in fast-paced environment

- Prepared cocktails and spirits for quests, as well as an understanding of a variety of wines
February 2018 to August «Neva trade» Gakkelevskaya street, d.21, lit. A, St. Petersburg, Russia, 197227

- working with CRM software

- Provide on-the-ground support for sales associates as they generate leads and close new deals

- Cold calls

- Creating the leads database

- Personalizing my outreach by using customized templates

achievements:

increased total business income by 20%
June 2017 to November «Canadian online pharmacy» Kiev, Khreschatyk
-  Proficient in responding to customer complaints and finding solutions

- processing orders

- solving shipping issues

- formulated a special treatment to clients

- working night shifts 2/2