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    Резюме Customer support manager
    Bogdanovych Iuliia

    Customer support manager

    Заблокировано
      3 июня   Город: Киев
    Возраст: 32 года
    Режим работы: полный рабочий день, свободный график работы, удаленная работа
    Рубрики: IT, WEB специалисты; Торговля, продажи, закупки; Другие предложения
    или зарегистрируйтесь на сайте как работодатель, чтобы видеть контактную информацию.

    Описание

    IULIIA BOGDANOVYCH

    City: Kiev, Ukraine


    Work experience:


    February 2020 – till now

    Customer Support Manager

    Kommunikatoria

    • escalating complicated case and dealing with VIP customers• training future employees for the position of CS agent• driving team performance to consistently meet KPIs

    collaborating with the marketing /shipping/billing/IT teams to help plan and develop site content, style, and layout;

    providing agents with on spot feedback on their performance;

    providing statistical reports and surveys to higher management


    November 2013 – till now

    Customer-support Representative (German and English languages)

    Kommunikatoria

    • managing and tracking customers issues through incoming and outgoing correspondence, calls, Colibri ticketing system

    • promoting sales and increasing the company's rating• troubleshooting an reposting bugs in the system to the Manager


    2016 September- till now

    Translator (medical and technical English)

    Freelancer

    • translating the texts from and into English• proofreading the texts in English


    2017 September- till 2019 May

    Corporate teacher (English for accountants / corporate project for RNBA)

    Aksenova and partners

    • making-up course programs, lesson plans, educational projects• conducting business English lessons for the company’s employees (accountants, auditors, managers)


    Education:


    2006-2010

    Nizhyn State Gogol University, specialty, bachelor's degree with honors in English, German and foreign literature

    2010-2011 Kiev Linguistic University, master degree in English and German Philology

    Additional education:

    October 2011 Munich High School of foreign languages, diploma С1 in German

    April 2012

    Professional skills: Highly proficient in speaking and Writing in English. Good knowledge of

    German. Colibri ticketing system

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