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Резюме Customer support manager
Bogdanovych Iuliia

Customer support manager

Заблокировано
  7 октября 2021  Город: Киев
Возраст:35 лет
Режим работы:полный рабочий день, свободный график работы, удаленная работа
Рубрики: IT, WEB специалисты; Торговля, продажи, закупки; Другие предложения
или зарегистрируйтесь на сайте как работодатель, чтобы видеть контактную информацию.

Описание

IULIIA BOGDANOVYCH

City: Kiev, Ukraine


Work experience:


February 2020 – till now

Customer Support Manager

Kommunikatoria

• escalating complicated case and dealing with VIP customers• training future employees for the position of CS agent• driving team performance to consistently meet KPIs

collaborating with the marketing /shipping/billing/IT teams to help plan and develop site content, style, and layout;

providing agents with on spot feedback on their performance;

providing statistical reports and surveys to higher management


November 2013 – till now

Customer-support Representative (German and English languages)

Kommunikatoria

• managing and tracking customers issues through incoming and outgoing correspondence, calls, Colibri ticketing system

• promoting sales and increasing the company's rating• troubleshooting an reposting bugs in the system to the Manager


2016 September- till now

Translator (medical and technical English)

Freelancer

• translating the texts from and into English• proofreading the texts in English


2017 September- till 2019 May

Corporate teacher (English for accountants / corporate project for RNBA)

Aksenova and partners

• making-up course programs, lesson plans, educational projects• conducting business English lessons for the company’s employees (accountants, auditors, managers)


Education:


2006-2010

Nizhyn State Gogol University, specialty, bachelor's degree with honors in English, German and foreign literature

2010-2011 Kiev Linguistic University, master degree in English and German Philology

Additional education:

October 2011 Munich High School of foreign languages, diploma С1 in German

April 2012

Professional skills: Highly proficient in speaking and Writing in English. Good knowledge of

German. Colibri ticketing system

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