Managerial worker

NEERAJ MALIK

Having vast experience in the sphere of sales and operational management. Open for domestic and international exposure. I am looking for opportunities that would promote a great learning, invoke interdisciplinary interaction & engage me in the act of creativity and innovation. Therefore, I am willing to deliver the best output of mine for the growth of the organization.

As being an individual looking for personal growth with expansion, generally I am mastering work with people across different culture and work ethics.

Work experience:

October 2017 – March 2022

Designation: Managing Partner

Organization: TCG Study (tcgstudy.in)

Time-to-Time discussion with: Other Partner

Key Responsibility Areas:

• Developing & implementing company’s goals, policies, and procedures.
• Managing, monitoring, and reviewing day-to-day business operations.
• Maintaining healthy relationships with existing clients and resolving issues if it exists.
• Reviewing financial activities, accounting tasks, budgets, financial statements, & reports.
• Managing visa invitations and legal documentations for the students and parents.
• Coordinating the pick-up and admission procedure of students at the destination.
• Seeking for new acquisitions & managing the clearance of payments for associates.

Liasioning, budgeting with website developer about all digital marketing activities.

Identifying improvement gaps & accordingly implementing corrective measures.

August 2012 – December 2015

Designation: Manager Showroom

Organization: Nawab Motors (Skoda Dealership)

Reporting to: General Manager – Sales and Directors

Key Responsibility Areas:

• Helping to General Manager to put new orders to “Skoda Auto India Pvt. Ltd.” of selective models, variants & colors for upcoming requirements. Daily Morning meeting with sales team to update new schemes, change in schemes, new developments at the end of manufacturer, announcement of special incentive structures for them that decided by management (time-to-time) and routine discussion.

• Recruiting personnel - sales staff, drivers, and customer care executives.
• Monitoring the condition/availability of test drive cars along with the placement, positioning and color combination of display cars in the showroom.
• Reviewing the weekly data of new prospects that generated by all sources such as: - (tele-ins, walk-ins, Just Dial calls, leads by events or roadshows) along with the conversion ration by team & individually basis.
• Supervising the fortnightly sales of accessories & finance with concerned person, finding the solution with them during discussion, if there is downfall in sales.

Notable Achievements:

• Restructured the working timings of 30-35 personnel to increase the showroom working hours without additional workloads on staff.
• Organized monthly meetings of sales, customer care, workshop team and complaining customers (all together) in the showroom to resolve the issues that helped the company to save the time.

Arranged inhouse facility of training for new employees by outstanding personnel, instructed them to keep new recruits with them during their working hours, to make familiar about complete procedure of sales activities, especially during the closing of deals and deliveries of cars.

December 2007 – December 2011:

Designation: Joined as a Sales Consultant, later promoted Asst. Manager - Sales

Organization: Deutsche Motoren Pvt. Ltd (BMW Dealership)

Reporting to: AGM – Sales

Key

Responsibility Areas:

• Cold calling to business directories/provided data to find new prospects.Tele-calling to existing clients, to update them about new schemes & features that added to specific models, indirectly delivering a message to go either for exchange or additional purchase or ask for some references.Attending customers who visited for service-related jobs/insurance claims, to develop relationship & same time exchanging initials, on weekly basis.

• Eager to participate in golf-events to promote our product and generating new enquiries.
• Attended training to use BMW-DMS system to keep record of prospects for healthy follow ups on time.
• Engaging myself always during the delivery ceremony of cars, great learning of features and its benefits to customers plus building strong relationships with them (indirect approach for future sales).

February 2005 – November 2007:

Designation: Joined as a Sr. Sales Consultant and left as Asst. Manager – Corporate Sales

Organization: Marketing Times Automobiles Pvt. Ltd. (Maruti Suzuki Dealership)

Reporting to: Manager Sales & Vice President - Sales

Key Responsibility Areas:

• Coordinating the communication about sales growth & maintain healthy customer satisfaction index of team by weekly meeting with Vice President – sales & manager customer care.
• Meeting with corporate offices, banks, and major market associations to get approval for promotional activities/roadshows/events nearby or within their premises.
• Budgeting, finalizing venue, supervising, and managing the events to make comfortable with necessities for our staff and customers together.
• Handling the complete corporate sales of Greater Kailash sales outlet of 40 sales executives.
• Responsible to complete documentation of corporate discount claim from Maruti Suzuki India.
• Attending all corporate meetings on behalf of our dealership at head office of Maruti Suzuki & circulating of monthly schemes down the line promptly.

February 2001 – December 2004:

Designation: Joined as a sales consultant, left as a Team Leader

Organization: Aalianz Automobiles (Maruti Suzuki Dealership)

Reporting to: General Manager - Sales

Key Responsibility Areas:

• Attending walk-in customers, providing demo of vehicles, arranging test drives.
• Participating in Roadshows at corporates, keeping in record new queries and follow-ups.
• Substituting receptionist when required.
• Attending trainings to learn new skills to handle customers that help me to make more sales, earn more profit for myself and company.
• Learning new techniques from seniors to sell finance, accessories, and insurance.
• Actively involved in program of “Exchange of old cars to New cars”.
• Handling inbound telephonic queries and equally distribution to sales consultants.
• Leading the team of 3-4 sales consultants to achieve monthly designated targets.

Academic Credentials:

• 12th passed as a Science student from Govt. school, Delhi (CBSE Board)
• M.E. (Mechanical) from National Technical University of Ukraine – Kiev Polytechnic Institute (Formerly)
• MBA (Marketing) from Indira Gandhi National Open University, Delhi, India

Personal Details:

Date of Birth : 16h February 1973

Nationality : Indian (Permanent Resident of Ukraine)

Address : Panchsheel Vihar, Malviya Nagar, New Delhi

Multi-lingual : English, Hindi, Russian & Ukrainian (Elementary Proficiency)