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    Резюме Office administrator, office manager
    Паніна Анастасія

    Office administrator, office manager

      2 апреля   Город: Львов
    Возраст: 31 год
    Режим работы: полный рабочий день, удаленная работа, частичная занятость
    Рубрики: HR, управление персоналом; IT, WEB специалисты; Офисный персонал
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    Summary of Qualifications

    I have 4+ years of working experience in customer relationship sphere and

    2+ years of experience in English language teaching. At the moment I am looking for a possibility to use all my acquired skills and find a place to improve myself as a qualified specialist. I'm a quick learner, easy going and reasonable person and can show best of me in challenging situations. Feel free in the use of PC and such software as MS Office (Word, Access, Excel, Power Point), Outlook Express etc.

    November 2017- January 2018

    Risk analyst (Customer support) at “PayPro Global”

    • check accounts and ongoing transactions to detect potential frauds
    • analyze data and anticipate potentially fraudulent behavior
    • Communicate with customers (via e-mail, live chat and phone) and provide efficient support.

    June 2014 –November 2020

    Customer Support Specialist and RBC (Rebooking Center) at “Austrian Airlines”

    • re-booking of the passengers from the delayed or cancelled flights
    • handling of service and baggage claims
    • support for call center – USA and English speaking European markets
    • clients support
    • handling of customers and agencies’ e-mails in e-mail system
    • issue/reissue of electronic tickets
    • handling issues and complaints with providing solutions to the customers or agents

    July 2013-January 2014

    Leasing manager at “Kinetoscope Media”

    maintenance of the web site

    apartament accommodation for the clients

    negotiating with rent companies

    making contracts

    2011 - 2013

    English teacher at “Respect school”+ (Tutor)

    • managing and leading groups of students and individual students (Elementary, Pre-intermediate, Intermediate, Upper-intermediate)
    • planning and organizing teaching process
    • instructing, grading
    • dealing promptly with students’ problems that arise in their learning process
    • writing up, preparing course material and handouts


    Administrator Receptionist at the restaurant “In the Dark”

    • communication with visitors regarding the conception of the restaurant

    • assistance and support for restaurant clients

    • providing the menu

    • orders management

    • calls assistance

    2011- 2012

    Support Agent of the USA Embassy at “Adelina Call Center “

    • customer support via emails, chat and calls

    • talking to applicants about the documents needed to the USA

    • issues handling


    English – Advanced

    Ukrainian - native

    Russian - native


    2011 –2014

    Institute of Extended Training

    Department of international law and business, Tourism Management

    2007 – 2011

    Ivan Franko National University of Lviv

    Department of foreign languages and literature (English)

    1996 – 2007

    Andrey Sheptytskyi Stryi Gymnasium

    Professional and other skills

    Facebook mutual help group administrator (founder) from February 2019

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