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Business Development and Operations Specialist
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About Us
We are a fast-growing EdTech startup with the clear mission of transforming the field of education! We have quickly established ourselves as a leading player in the Romanian market, with over 1000 students enrolled in our courses, on their way to unlock the exciting opportunities of the programming world.
In addition to our success in Romania, we have also expanded in Bulgaria, Poland, Turkey, and we are now launching on the Ukrainian market. Join us in our goal to make a meaningful impact in the lives of millions of children and equip them for a brighter future!
The Role
As the Business Development and Operations Specialist for our expansion, you will play a pivotal role in establishing and managing the entire operational framework. From delivering engaging demo lessons to overseeing sales, customer support, teacher recruitment, and day-to-day operations, you will be responsible for ensuring the entire functioning and success of this branch.
Qualities, skills, and qualifications:
- Proven experience in sales, customer support, or operations management. A background in the ed-tech industry is big advantage;
- Excellent communication and presentation skills;
- Strong organizational and problem-solving abilities;
- Ability to work independently in a dynamic startup environment;
- Fluency in Ukrainian and English;
- Reporting and research skills;
- Critical thinking, ability to learn and adapt quickly;
- Digital proficiency.
Responsibilities
- Lead processing and sales:
- Efficiently process and qualify leads to build and maintain a customer pipeline;
- Conduct captivating demo lessons to showcase the value of our online programming courses to our potential customers;
- Drive sales by communicating the benefits of our school and converting leads into enrolled students.
- Customer Support:
- Provide prompt and friendly customer support to address inquiries, concerns, and feedback from parents and students;
- Ensure a positive experience for the students and their parents.
- Teacher Recruitment and Management:
- Source, interview, and hire qualified teachers to meet the demand for programming lessons;
- Manage and support teachers to maintain a positive and collaborative working environment.
- Operational Excellence:
- Oversee day-to-day operations, ensuring adherence to established processes and quality standards;
- Monitor and report on key performance indicators (KPIs) to headquarters, providing regular updates on market performance;
- Take the initiative to implement new strategies and initiatives that would improve the KPIs.
- Reporting:
- Prepare regular reports on sales, customer satisfaction, and operational performance;
- Collaborate with the leadership team to analyze results and formulate strategies for continuous improvement.
Don’t hesitate to embark on a unique adventure in your career. Apply here and let us tell you more about how you can help us teach one million children to code!
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