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    Client Care Manager

     28 ноября  Киев 
    Компания: QA Madness  (https://jobs.ua/company-qa-madness-1618088) (Все вакансии)
    Рубрики:IT, WEB специалисты

    Пожелания к сотруднику

    Образование:не имеет значения
    Опыт работы:от года
    График работы:полный рабочий день

    Описание вакансии

    QA Madness is a European IT service company with a strong focus on QA and cyber security. The company was founded in 2013 and is headquartered in Vilnius, Lithuania.

    Currently, we are searching for a responsible and self-motivated Client Care Manager to become a great addition to our Sales and Marketing Team. The position involves reporting to our Head of Client Relations and assisting with daily tasks. Training and support are provided.

    Required Skills:
    - At least 1y of experience of communication with the clients preferably in IT sphere;
    - Strategic and problem-solving mindset;
    - Strong Intermediate English and higher;
    - Excellent communication skills;
    - Perseverance, attention to detail, good at routine work, desire to learn.

    - Assistance to the Head of Client Relations in routine tasks;
    - Assistance with CRM maintenance;
    - Gather feedback, create invoices for clients;
    - As the skills improve, the transition to direct work with client;
    - Act as a liaison between the client and QA team;
    - Develop a high level of knowledge and understanding of the clients’ needs, and the capacity of the team and the business to meet and exceed the clients’ expectations;
    - Keep up with industry news, trends and best practices;
    - Onboarding and support of new clients;
    - Maintain warm and friendly relationships with all the clients and QA team.

    We offer:
    - Education and training in the domain;
    - Competitive compensation and salary reviews;
    - Excellent career opportunities;
    - Mentoring;
    - Democratic management style& friendly environment;
    - Schedule flexibility and work-from-home options;
    - Annual paid vacations (26 days) and paid sick leaves (12 days);
    - Regular corporate events and team buildings;
    - English classes;
    - Medical insurance;
    - Referral program;
    - Tax compensation and accounting services.

    *I give consent to the processing of my personal data uploaded via the form under the terms and conditions of QA Madness Privacy Policy (Processing of Candidates Personal Data).

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