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Customer Care Agent (Evening Shift)
Пожелания к сотруднику
Описание вакансии
Definition:
The customer care agent (CCA) is an agent that answers customer complaints from all around the globe. They must answer e-mails and phone calls of customers and store each case in a dedicated tool. Each CCA must keep track of each case until it is solved.
Roles and responsibilities:
Give Support to the customers: Identify and solve customer problems using dedicated web tools
Handle and manage web tools specially made for customer support.
Keep a record of each case in another dedicated web tool.
Escalate higher problems and send them to the appropriate team when needed.
Notify Leads when a recurrent problem appears, to prevent further cases
Be able to identify problems and create new templates for recurrent ones.
Be informed on promotions and information on respective countries.
Requirements:
Fluent level of English
Upper-Intermediate or Advanced level of second language (Spanish / German / French) is a must
Previous working experience in sales or PR is a plus
Microsoft Office skills
Excellent communication skills
Aptitude for team work
Excellent interpersonal relationship
Be responsible and patient
Additional Information:
We are recruiting CCA for Evening Shift. Working schedule will be from 19:00 to 02:00.
Taxi expenses will be covered by company on daily basis.
Working days will be Monday-Friday or Wednesday-Sunday.
!PLEASE, SEND YOUR CVs IN ENGLISH ONLY!
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