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Customer Care Agent (Evening Shift)

 26 марта  Харьков 
Компания: Gameloft  (https://jobs.ua/company-gameloft-195495) (Все вакансии)


Опыт работы:не требуется

Описание вакансии


The customer care agent (CCA) is an agent that answers customer complaints from all around the globe. They must answer e-mails and phone calls of customers and store each case in a dedicated tool. Each CCA must keep track of each case until it is solved.

Roles and responsibilities:

Give Support to the customers: Identify and solve customer problems using dedicated web tools

Handle and manage web tools specially made for customer support.

Keep a record of each case in another dedicated web tool.

Escalate higher problems and send them to the appropriate team when needed.

Notify Leads when a recurrent problem appears, to prevent further cases

Be able to identify problems and create new templates for recurrent ones.

Be informed on promotions and information on respective countries.


Fluent level of English

Upper-Intermediate or Advanced level of second language (Spanish / German / French) is a must

Previous working experience in sales or PR is a plus

Microsoft Office skills

Excellent communication skills

Aptitude for team work

Excellent interpersonal relationship

Be responsible and patient

Additional Information:

We are recruiting CCA for Evening Shift. Working schedule will be from 19:00 to 02:00.

Taxi expenses will be covered by company on daily basis.

Working days will be Monday-Friday or Wednesday-Sunday.


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