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Customer Support Specialist
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Описание вакансии
Required skills
— Deep understanding of the development processes and software lifecycle
— Knowledge of theory and principles of testing
— Knowledge of UI usability principles
— Knowledge of HTML/CSS
— Knowledge of WordPress (Install theme as a demo, creation of custom posts etc.)
— Familiarity with WooCommerce and WP Bakery plugin, Elementor, Gutenberg
— Experience in installing and setting up the themes and plugins
— Attentiveness to details
— Analytical mind and problem-solving aptitude
— Strong organizational skills
— Ability to understand client needs and handle the negotiation process
— Comprehensive and current knowledge of company offerings and industry trends
— Familiarity with Agile software development practices
— Strong problem solving and decision-making skills
— Excellent interpersonal, communication, collaboration, and presentation skills
— Self-motivated professional who demonstrates strong technical agility and responsiveness
— Challenging tasks, professional growth opportunities, and mentorship;
— Competitive salary (reviewed regularly);
— Paid vacation, paid sick leave;
— Health insurance;
— Free English courses;
— Comfortable office in the center of Lviv;
— Cool team and corporate events.
— Manage support tickets — help customers solve their issues.
— Ask customers targeted questions to quickly understand the root of the problem.
— Maintain the daily performance of WordPress Themes and plugins.
— Provide fast and quality support for our themes and plugins.
— Manage ThemeForest Comments section — leave short replies to the comments on our products.
— Submit, test task for fixes (from clients, or Theme bugs).
— Test the custom projects based on our themes on different platforms
— Track computer system issues through resolution, within agreed time limits.
— Update our products on ThemeForest (TrueThemes and FoxThemes) once a week.
— Upload the fixed themes/plugins to WP-updates.
— Install, modify, and repair WordPress themes.
— Cooperate with developers and other units (Project Managers, QA, Frontend, Backend, Design, Support, etc).
— Upsell web design and development services, SEO services, web speed performance
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