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Operator Relations Manager
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Sempico Solutions is an innovative international Telecommunication player providing customers with different telecom services such as: A2P, P2A SMS services, offering omnichannel communication with end users, as well as proprietary software. We are currently looking for an Operator Relations Manager.
What we offer:
The opportunity to work remotely.
Flexible working hours, Monday to Friday from 9:00 AM to 6:00 PM (including 1 hour for lunch).
Competitive salary with a base rate plus a bonus component.
Step-by-step adaptation to the role.
Paid internship.
Career development opportunities.
The chance to improve your English language skills.
Opportunities to attend international conferences.
A cohesive team of responsible and hardworking colleagues who are progressive and friendly. We value common sense and a sense of humor. No formalities — everyone is on a "first-name" basis here.
Requirements for the position:
Fluent in Ukrainian, English — at least B2 Upper Intermediate level (both oral and written communication).
Proven sales skills and results.
Ability to articulate thoughts clearly, especially in written communication.
Responsibility, honesty, and punctuality.
A strong sales skills, negotiation experience, and the ability to establish long-term relationships.
Structured thinking, high level of self-organization, attention to detail, excellent communication and teamwork skills.
Motivation to develop and results-oriented.
Must have a reliable power supply — our work requires being always online, with a charged device and internet connection, regardless of power availability!
Responsibilities:
Manage and develop partnerships with telecommunications operators and providers worldwide.
Serve as the primary point of contact for existing operator partners on technical and commercial matters.
Negotiate contracts, interconnection agreements, and pricing models with telecom operators.
Monitor the quality and effectiveness of services provided, ensure compliance with SLA terms.
Collaborate closely with colleagues from technical and financial departments to ensure efficient launch and development of partnerships.
Analyze traffic, volumes, and performance reports to optimize routes and costs.
Identify new business opportunities and expand the network of operator partners.
Monitor telecommunications market trends, regulatory updates, and technological innovations.
Resolve disputes, handle escalations, support billing and reconciliation processes.
Ensure clear communication and respond promptly to inquiries.
Search for direct routes from telecom operators worldwide.
Participate in specialized exhibitions and conferences, representing the company on the international stage.
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