Customer support manager

YURIY BORETSKYY

Date of birth: 23 March 1992

Address: Lviv, Symona Petliury Street,12

Education

2008 – 2013 Lviv Academy of Commerce

Master’s degree in economics

Work Experience

Zoom Support

technical support representative

• - Main responsibilities (Support and provide world-class customer service via Phone , Identify and assess customers' needs to achieve satisfaction , resolve customer complaints , troubleshoot software – related issues on Windows )

Ukrtelecom

Technical Support Specialist

• - Position (technical support specialist)

• - Main responsibilities (Support and provide customer service via Phone , resolve customer complaints , troubleshoot internet – related issues )

Skills

• - Windows OS (advanced user)

- Peripheral devices configuring

• - Linux experience .
• . Terminal(bash) , writing simple scripts .
• - Networking principles, OSI model understanding .
• - Fluent English