Customer support manager

Collaborated with two cross-functional departments to deliver a key

project two weeks ahead of schedule while presenting weekly progress

updates to a 10-member team, improving communication, transparency, and

reporting accuracy. Manage customer inquiries through Intercom, live

chat, email, phone, and Slack, resolving order, delivery, payment,

refund, and product-related issues promptly and professionally. Process

customer orders, document interactions accurately in CRM systems, and

resolve complaints while maintaining a high level of customer

satisfaction. Collaborate with cross-functional teams to improve service

delivery and ensure timely issue resolution. Communicate clearly,

manage multiple priorities in fast-paced environments, and deliver

empathetic, customer-focused support. I achieved high first-contact

resolution and met service standards through smooth daily operations.