Marketing manager

Main responsibilities:

• Brainstorms for new video ideas.
• Video promotion (naming, uploading, monitoring).
• Competitor analysis.
• Company process optimization, improvement.
• Search and expansion of company sales platforms.
• Management of big data masses in Excel.
• Managing a team of freelancers.

Main responsibilities:

• Client inquiry analysis, monitoring of present issues, correspondence.
• Web conferences for troubleshooting purposes together with US partners.
• SEO analysis (keywords/backlinks/search rankings).
• Google Analytics, Google Search Console monitoring/configuring, data analysis, conversion monitoring.
• Analytics of traffic sources/page conversions and impact on profit.

Main responsibilities:

• Client support, assistance on the first position.
• Management of other CSRs, improvement of their performance on the second position.

After moving to marketing department:

• Weekly email marketing campaign.
• Competitor analysis.
• Conversion improvement.
• Google Analytics, Search Console (traffic analysis, keyword analysis, conversions, goals, A/B campaigns, etc.).
• User experience analysis (heat maps, surveys).
• Creating and developing ways of profit maximization, feature implementation.

Main responsibilities:

• Ensuring customer satisfaction with company products.
• Effective email, chat, and phone client support.
• Problem-solving, addressing requests of customers.
• Interviewing new content writers, testing their skills and language control.
• Different types of content formatting for the company blog and customer needs.