Профессиональное резюме, в котором указаны: эл.почта, телефон, зарплата, опыт работы, образование и другая важная информация.Business analyst

IBM TSM Deployment and configuration of IBM technologies such as: BA clients, TDP SQL clients, TDP Exchange clients. Daily TSM backups monitoring, fixes implementation, common reports. IT consultancy and client support. Project Management and ITIL processes implementation.

Selected achievements:

• TDCH project completion (3500 client computers) – TSM software installation and configuration of ready to backup client computers.
• Provided support and monitoring of daily backup jobs with the help of Wizards Storage Portal
• Trial clients support, problem resolution, ticket handling and escalation.
• Renewed company’s media library (12 new products usage video instructions).
• ITIL Change management, Configuration management and Incident management processes designed for major hosting company in Denmark.
• ITIL Change management process and RFC system implemented into clients daily operations.
• Helped client company to successfully achieve ISO certification
• Oversaw and managed Ukrainian development team

Position involved managing networks, servers, workstations of 12 businesses. Providing day to day support services on the number of. Dealt with variety of application and server services: SQL, IIS, IAS, RRAS, AD, DNS, DHCP, Terminal Server and Microsoft Exchange 2000/2003/2007.

• Identifying and preventing network and data security threats.
• Printers’ installation and configuration.
• Network design, installation, implementation, repair and maintenance. Terminal server farms installation and upgrade.
• Backup solutions implementation.
• Client’s PCs and laptops build configuration, repair, and maintenance. Technical documentation and KBs.
• Weekly, monthly, annual support team performance reports.