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IT Help Desk, Junior QA/QC Engineer
Заблокировано
22 января 2017 Город: Львов
Возраст:41 год
Режим работы:полный рабочий день
Рубрики:
Дополнительная информация
Личные качества, хобби, увлечения, навыки: •Operate Company Hotline *911 calls providing basic information about IT services, processes, status of incidents, general IT related advisory
•Working with BMC Service Desk, Portal and WMS
•Register and track incidents from employees in BMC HelpDesk and assigning the incidents to appropriate stakeholders
•Manage IT related tasks connected with hiring, relocation, dismissal, transfer and upgrade procedures
•Notify the Team, IT Department and the Company about services failure
•Instruct new employees about their rights and responsibilities related to IT resources
•Perform account management tasks related to creating/blocking user account in AD
•Creating/releasing PC account in AD, creating project's mail group, changing memberships of project's mail group, granting access to Project sites, File servers
•Manage IT related tasks connected with Atlassian tools: Jira,Crucible,Confluence
•Assist in providing Layer one support
•Track incidents connected with overdue resources processing, update all appropriate CMPs
•Perform Quality Assurance of IT Department Processes
•Access Management
•Audit of tickets flow
•Problem Management
Languages:
• Ukrainian – native
• Russian – native
• English – intermediate
• German – A1
•Abiliton Junior IT SD SA Assistant (Formally – IT HelpDesk) at SoftServe Company (Sep.27, 2013 till Feb.09, 2015)
•English teacher (2004 - 2012)
•Tour guide (1997 – 2000)National University 'Ivan Franko' , Lviv
Specialist Degree, International relations and political scientist, expert of intern. tourism organization, interpreter
1999 – 2004
International RelationsTrainings:
• IT Support: Effective Communications
• Conference Call Training Course (in English)
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