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Aviacontact/Авиаконтакт
Опис компанії
Aviacontact allow online travel agencies to provide clients daily 24-hour assistance.Apart from ticketing and call center services we provide support in marketing communication,strategic planning and help business to enter eastern european markets.
About us
Our value
Aviacontact Solutions allow online travel agencies to provide clients daily 24-hour assistance. Client support is seamless. We answer the phone on your travel agency’s behalf, stating your agency name. We utilize client profiles from your database, and use your GDS pseudo city codes so that your agency will retain all GDS segment credits for new or revised reservations.We have invested in the best technology and the most professional staff our industry has to offer. We are committed to building long-term relationships with our travel agency clients by offering their travelers dependable, caring service no matter the reason for their call.
Apart from ticketing and call center services we provide support in marketing communication, social media management, SEA/SEO activities, strategic planning and help business to enter eastern european markets as well as China.
Our pricing
Our unbundled pricing is clear and concise. You pay only for the number of agents (FTE) working on your account or additional employees, like SMM managers dedicated to your business. All administration, accounting, infrastructure maintanance and reporting is free of charge. It’s a pricing structure that’s fair to you and to us.
Our people
We have made a significant investment in hiring qualified, experienced travel agents to assist your clients. On average, each travel agent has over two years of travel industry experience. Our agents’s team is multilingual. They speak Russian, Chinese, Ukrainian, German, French and English. By your request we can provide you with the agents speaking the language you need. Before hiring a travel agent, we test for a demonstrated working knowledge on a minimum of two GDS’s and a willingness to be trained on the other two. Our agents operate Gallileo, Amadeus, Sabre and Sirena. In order to ensure that our travel agents are kept current on GDS enhancements, we provide ongoing training. To assist with identifying training needs, our Training Department monitors all Aviacontact agents for Quality Control purposes. This allows us to review agent conversations, thereby assisting us in our training efforts and ensuring that your clients are treated in a professional, caring manner.
Our commitment
We fully understand that when our clients choose us to service their travelers needs, they are placing their reputations in our hands. We take this responsibility seriously. We have invested in the best technology and the most professional staff our industry has to offer. We are committed to building long-term relationships with our clients by offering their travelers dependable, caring service whenever and for whatever reason they contact us.
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