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Helpdesk Support / Sales Manager

750 грн.
 22 января 2017   Львов  
ФИО: Катков Станислав Вадимович
Возраст: 27 лет
Режим работы: полный рабочий день
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Digital publishing company: eMagCreator (a part of Cohaesio group) Helpdesk support: January 2012 – Present. Sales-manager responsibilities in the last 5 months. Responsible for supporting active and new clients; Basic software diagnosis and troubleshooting; Tracking critical issues for further investigation with developers; Maintaining solution-base for internal and external use; Creating user-manuals; On-boarding and Online car-parts shop: Tires-easy (a part of Delticom) Customer support/Sales: February 2010 – January 2012. Responsible for taking customer calls and assisting them in placing orders or monitoring order’s status; Keeping in touch with suppliers and shippers of tires in North America; Helping to resolve supply issues, CC-issues, fraud-issues, technical-issues with webpage, e-mails, and general system monitoring.Teacher of English Language and Literature: 2007 - 2012 Lviv National University of Ivana Franko

Дополнительная информация

Увлечения, интересы, умения:  Good knowledge of helpdesk workflow in IT-companies;  Excellent communication skills (telephone, e-mail, interpersonal);  Ability to work shift and weekends; ability to work other time-zones;  Resourceful and self-sufficient: ability to work alone or from home;  Having the ability to listen, understand, and defuse critical situations;  Good command of technology and ability quickly learn new technologies;  Ability to communicate technical stuff to non-technical staff;  Experienced in problem solving and quality assurance procedures;  Creating value for product or service.

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