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- Работа в Украине
Helpdesk Support / Sales Manager
22 января 2017
Катков Станислав Вадимович
полный рабочий день
Digital publishing company: eMagCreator (a part of Cohaesio group)
Helpdesk support: January 2012 – Present.
Sales-manager responsibilities in the last 5 months.
Responsible for supporting active and new clients; Basic software diagnosis and troubleshooting; Tracking critical issues for further investigation with developers;
Maintaining solution-base for internal and external use; Creating user-manuals; On-boarding and
Online car-parts shop: Tires-easy (a part of Delticom)
Customer support/Sales: February 2010 – January 2012.
Responsible for taking customer calls and assisting them in placing orders or monitoring order’s status; Keeping in touch with suppliers and shippers of tires in North America; Helping to resolve supply issues, CC-issues, fraud-issues, technical-issues with webpage, e-mails, and general system monitoring.Teacher of English Language and Literature: 2007 - 2012
Lviv National University of Ivana Franko
Увлечения, интересы, умения:
 Good knowledge of helpdesk workflow in IT-companies;
 Excellent communication skills (telephone, e-mail, interpersonal);
 Ability to work shift and weekends; ability to work other time-zones;
 Resourceful and self-sufficient: ability to work alone or from home;
 Having the ability to listen, understand, and defuse critical situations;
 Good command of technology and ability quickly learn new technologies;
 Ability to communicate technical stuff to non-technical staff;
 Experienced in problem solving and quality assurance procedures;
 Creating value for product or service.