IT Manager / IT Analyst / IT Team Lead

Заблоковано

1 200 грн.

22 січня 2017 Місто: Київ

Вік:39 років

Режим роботи:повний робочий день

Рубрики:

Додаткова інформація

Особисті якості, хобі, захоплення, навички: Great experience at: • estimating efficiency of Service Desk quality using KPI; • controlling and improving the quality of Service Desk service; • managing people; • visual reports development based on MySQL DB analysis; • development of different types of procedural documentation, instructions, help systems and FAQ’s; I have studied PMBok and ITIL independently. As a person, I am self-organized and disciplined. Most important working qualities are systematic strategic thinking; the ability to set goals, ask questions and tirelessly control the outcome. Desire and ability to automate any living and working processes allow me to send any routine to the background. Accordingly, preference is given to creative tasks: information processes development and improvement, and costs optimization. I cope with challenges with the help of adequate persistence and rare perseverance, courtesy and good manners, ability to listen and hear the companion, and even put myself in his place, inquiring mind and an increased zest for life, as well as a healthy sense of humor. Finally, about software. I am the super user of Windows and Microsoft Office. Constantly growing knowledge of popular web-technologies: HTML5, CSS3, JavaScript, MySQL and PHP5. Earlier had experience in managing LAN, AD, VideoNet, operational experience in HP ServiceDesk, Primavera, MS Sharepoint, Docsvision, 1C Enterprise. Citizenship: Russia Work permit in Ukraine must be registered by employer, or I register as entrepreneur. 10/2011 – until now Freelancer — technical writer, copyrighter and web-master As technical writer, I wrote several book for Windows 7 and iOS users and published them: eksmo.ru/author/482164/books/ As copyrighter, I am writing texts for web (in Russian and English), instructions, technical documentation, etc. As web-master, I am currently building web sites, using HTML5, CSS3, JavaScript and PHP5. My full freelance portfolio: free-lance.ru/users/belomor3k/ 04/2009 – 10/2011 Team Lead at VTB24 (JSC) (bank, Russia, Moscow) Key responsibilities: • IT Department estimation system (KPI) development and maintenance; • IT personnel and Incident Management (ITIL) quality assessment; • Problem Management process (ITIL) development; • general normative documentation development; • conflicts resolution between IT professionals and end-users; • proposals for Service Desk process improvement. 01/2007 – 11/2008 Project Administrator at "Informzaschita" (Inc.) (information security, Russia, Moscow) Key responsibilities: • projects administration to implement information security systems in various ministries of the Russian Federation (Roskomnadzor, CEC, FSB, Federal Treasury of Russia); • customer contacts; • project personnel and documentation organization; • project plans optimization. 06/2001 – 12/2006 Different jobs in several companies combined with full-time study at university, mainly working as system administrator, engineer, and helpdesk specialist.2006 — Russian State University of Trade and Economic, Faculty of Economics — "Information Technology Applied for Economics" (higher education) 2001 — Linguistic and Economic Lyceum № 4, Khimki (secondary education) 1995 — high school № 8, Khimki (primary education)2008 — Training on the course "IT Security", JSC "Informzaschita", Certification number GD0816207 2007 — Training on the course "Fundamentals of data transmission networks", "Intuit" 2006 — Training on the course "IT Security Fundamentals", "Intuit"

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