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Senior Technical Support Engineer/Analyst
Заблоковано
Вік:44 роки
Режим роботи:повний робочий день
Рубрики:
Додаткова інформація
Особисті якості, хобі, захоплення, навички: Languages:
Russian, Ukrainian, English.
IT Technologies:
- OS: Windows,Unix, Linux, Server
- DBMS: Ms SQL Server
- Programming languages: Delphi, SQL ,Autosys
- Design and layout , Office Applications: Microsoft Office, Adobe group, Corel group
- Telecommunications : Avaya, Panasonic
Professional Experience:
01/11 – present Barclays Capital
Position: Senior Technical Support Engineer
Responsibilities:
Working in Structured Rates and Options RTB team providing 24/7 support for a leading international investment bank.
Provision of L2 services in FI/EM/VanOps (Fixed Income, Emerging
Markets and Vanilla Options) business applications support. Working with remote teams and business users in New York, London,
Singapore.
Main responsibilities are:
- Incident, problem and change management within ITIL framework (HP Service Center, ServiceNow);
- Middle Office applications support (Fixed Income, Emerging Markets and Vanilla Options);
- Building new UAT environment.
- All Release implementations.
- Batch monitoring and maintenance (Autosys);
- Knowledge base contribution and maintenance (Confluence, MS SharePoint);
- On-call/Weekend support according to rota.
Also 1 month of trainings in London (ITIL, Business structure, Communications skills)
12/06 – 12/10 Public Joint Stock Company “Dongorbank” Central Outlet in
Kyiv
Position: The chief of department of information technology
Responsibilities:
Planning and coordination of department’s duties, research and control of abiding by normative NBU documents and legislation; organization and management of branch’s entire IT-infrastructure;
Ensuring uninterrupted operation of electronic payment system and
bank’s other tasks; support of existing clients and users; Interacting with hardware and software suppliers; Consulting management on IT issues;
Maintaining documentation, membership on commissions concerning technical matters;
Administration of the bank’s confidential information protection system (information security administrator); integration and support of the bank’s entire software, including formation and exchange of statistical
reporting system, financial monitoring, and various automated workplaces;
Administration of the corporate network and servers;
Taking part in various seminars and training sessions in the IT, information security and legislation fields.
09/03-12/06 Public Joint Stock Company “ Dongorbank” Central Outlet in Kyiv
Position: The engineer of department of information technology
Responsibilities:
TCPFOSS, AWP-NBU, AWP – Statistical report NEWSTAT. Ensuring uninterrupted operation of ODB (Scrooge II), control of payment
processing’s technological aspect. Support of the Client-Bank system
(NOKK). Working with ATM machines and plastic cards. Writing technical tasks for credit, deposit and payment software. Training
personnel. Installation and support of all of the bank’s electronic systems
since the creation of Dongorbank’s branch in Kiev.
09/02-09/03 JSC “Poltava-Bank” Kyiv Position: Information Security Administrator Responsibilities:
Administrator of AWP-NBU and e-mail. Ensuring uninterrupted operation of ODB (4K), control over payment prUniversity National Technical University of Ukraine “KPI” (bachelor and specialist
diplomas in “computer science”, specialization in “Automated Systems
Software” (APRODOS faculty) 1996-2002
Middle: Mathematical & Physical Sciences College №142, Kyiv
Courses: 2-year English courses
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