Додаткова інформація
Особисті якості, хобі, захоплення, навички: Professional skills:
- knowledge of PC hardware;
- experience with OS Microsoft, OS Linux;
- knowledge of the protocol TCP / IP, basic network protocols and services (DNS, DHCP, SMTP, POP3);
- experience with monitoring systems (Nagios, SNMP);
- experience with network equipment;
- basic knowledge of sip;
- basic knowledge of SQL;
- experienced Internet user, quick leaner, can easily explore any new programs.
Language skills:
English — pre-intermediate, Ukrainian — native, Russian — native.
Personal Qualities:
- hard-working, responsible, executive;
- developed logical thinking;
- can easily perceive a large amount of new material and information.
Experience:
Technical support engineer
Nov 2012 - present time (1 year 10 months)
SPF "VOLZ" (http://volz.ua)
- responsible for support queries via phone and email;
- identifying, analyzing and troubleshooting of technical issues and escalating them to proper department, if necessary;
- monitoring the status of the network elements.Education:
National Technical University of Ukraine “Kyiv Polytechnic Institute”
End date 2011
Faculty of Electric Power Engineering and Automatics, SpecialistNational Technical University of Ukraine “Kyiv Polytechnic Institute”
End date 2011
Faculty of Management and Marketing, Magister