Sales and Customer Relations Representative (Night Shift)

Опис вакансії

Job description

A New York-based online tutoring company,  BetterWay Tutors , specializing in math and English tutoring for Russian-speaking American families, is seeking a dedicated and results-driven  sales and customer relations representative to join our team. Our clients are primarily recent arrivals to the US who need academic support for their children. This is a fully remote role with high earning potential for a motivated and skilled professional.

Key Responsibilities:

✅  Lead Management & Conversion:  Respond immediately to inbound leads and nurture them to ensure a high conversion rate (20−30%). Proactively follow up with leads and provide personalized solutions that align with their child's academic goals.

✅  Client Relationships & Customer Service:  Build and maintain strong relationships with prospects and clients by offering ongoing support and ensuring satisfaction. Manage incoming customer inquiries via SMS, emails, and other platforms to deliver top-notch customer experiences.

✅  Consultative Sales Approach:  Understand the unique needs of potential students and recommend tailored tutoring solutions. Provide all necessary information to help families make informed decisions.

✅  Sales & Customer Nurturing Goals:  Meet and exceed monthly sales targets while ensuring high customer satisfaction. Consistently follow up with prospects to maintain interest and trust.

✅  Business Knowledge & Growth:  Gain a thorough understanding of the US education system and our tutoring services to provide expert advice to families. Continuously learn and improve to ensure we maintain our high standards as both a tutoring service and a trusted educational consultant.

✅  Team Collaboration:  Collaborate with the team to enhance processes, share insights, and contribute to a supportive, high-energy work environment.

Requirements:

Fluency in Russian and English  (Ukrainian is a plus). 

Previous sales experience is required.  Experience in educational services is highly desirable.

Strong customer service skills  with a passion for building long-term client relationships.

Ability to work independently and manage multiple tasks effectively  in a completely remote environment. 

Comfortable working in Eastern European time zone  (9 PM to 4 AM, aligning with US afternoon/evening hours).

Proactive and results-oriented mindset  with excellent communication and problem-solving skills.

Why Join Us?

- Remote Work with High Earning Potential:  Enjoy the flexibility of working remotely while earning competitive commissions.

-  Comprehensive Training Provided:  Receive training from our team to develop a deep understanding of our services and the US education system.

-  Opportunities for Continuous Learning:  Learn about the US educational system to enhance your expertise and provide the best solutions for our clients.

-  Supportive & Collaborative Team Environment:  Work in a high-energy, growth-oriented culture that values ​​your contributions.

- Meaningful & Rewarding Work:  Make a real difference by helping families navigate the US education system and supporting their children's academic success.

- Sell Through Caring:  Our approach is consultative, focusing on genuinely understanding and addressing the needs of families while maintaining our high standards.

- Opportunities for Growth:  All promotions are made from within, offering dedicated employees the chance to advance and build a long-term career with us.

If you're a motivated sales and customer relations professional with a positive attitude, a passion for helping people, and a drive for success, we'd love to hear from you!