Director of Operations

Опис вакансії

We are looking for an experienced Director of Operations to organize and oversee the daily operations of our company. This is a full-time long-term position in Tallinn, Estonia. Relocation of candidates is supported. Director of Operations will be the one to ensure that our business is well-coordinated and productive by managing its procedures and coaching its people.

The area of responsibility for this role is very wide and thus requires thorough knowledge of various company processes. The ideal candidate must be competent and able to plan many different kinds of operational activities. He/She must be an excellent leader who can discover the most efficient ways to run the business.

The goal is to safeguard and augment the efficiency of the company’s operations to facilitate accelerating development and long-term success.

Main Responsibilities are:

- Liaise with superior to make decisions for operational activities and set strategic goals

- Plan and monitor the day-to-day running of business to ensure smooth progress

- Supervise staff from different departments and provide constructive feedback

- Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements

- Manage procurement processes and coordinate material and resources allocation

- Oversee customer support processes and organize them to enhance customer satisfaction

- Review financial information and adjust operational budgets to promote profitability

- Revise and/or formulate policies and promote their implementation

- Manage relationships/agreements with external partners/vendors

- Evaluate overall performance by gathering, analyzing and interpreting data and metrics

- Ensure that the company runs with legality and conformity to established regulations

PERFECT CANDIDATE HAS

Degree in Business, Operations Management or related field.

- Proven experience as Director of Operations or equivalent position

- Excellent organizational and leadership abilities.

- Outstanding communication and people skills.

- Knowledge of industry’s legal rules and guidelines.

- In depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service etc.).

- Working knowledge of data analysis and performance/operation metrics.

- Familiarity with MS Office and various business software (e.g. ERP, CRM)

- BSc/BA in business administration or relevant field; MSc/MA will be a plus

Previous experience in marketing and/or e-commerce industry.

Necessary skills and knowledge in this field

- Demonstrated experience working in a fast-paced, multifaceted organization

- Team player

- Self-starter and work well within a team environment

- Strong desire to succeed and grow and aptitude to learn

- Readily engages others and enjoys building and developing relationships

- Comfortable in uncomfortable situations

- Excellent communication (verbal and written)

- Remains calm in stressful situations

- Strong organizational skills

- Proficient in Microsoft Office (Excel, Word, PowerPoint)

- Ability to thrive in dynamic and non-routine working environment

- Ability to effectively manage tasks

- Desire to learn and ability to adapt to changing routines and software

- Strong analytical skills and agile with numbers.

Language skills

Strong English (Listening/Reading/Spoken//Writing) is a must.

HOURS OF WORK

Full time position.

Monday – Friday, from 9AM till 5PM.

PROBATION

4 months.

SALARY

While on probation - Jumpstart from 2,000.00 EUR gross salary, during probation period.

After the probation - To be discussed directly with the candidate on a case by cases basis.