Phone operator
06.2015 − 01.2017 (1 рік 7 місяців)
1. Operate switchboard equipment to answer room service questions and take room service orders. Provide guests with information and handles special requests.
2. Call guests to ensure satisfaction with delivery and food quality. Track delivery times and guests’ comments.
3. Respond to guest complaints in a considerate, professional and positive manner
by showing concern and listening actively. Take ownership of guest concerns, by
following-up and ensuring complaints are resolved to the guest’s satisfaction. Maintains Guest Resolution Log.
4. Keep Room Service Supervisor and/or supervising Head Waiter informed of
potential problems or issues.
5. Perform related duties as required.
Администратор/переводчик
07.2013 − 01.2015 (1 рік 6 місяців)
Meeting and consultation of clients and organization their time in Ukraine assisting in event organization
Russian-English-Russian translation for the clients during meetings Dealing with the foreigner customers by phone/e-mails/skype
Keeping it touch with the foreigner customers during all their time in Ukraine
Searching for the new employees translators/administrators
Searching for a new clients (women)
Admin panel control
Billing/payroll department employee
09.2011 − 03.2013 (1 рік 5 місяців)
Calculating of the payroll for employees; Checking all paperwork of employees; Maintaining a database of employees; Control of financial settlements with vendors;
Communication by phone/e-mail with the USA shipping companies, settlement of problems; Checking payments from the customers in several Payment systems: PayPal, CyberSourse, Amazon, BillMeLater;
Run individual instructions of the leadership of the company.
Бухгалтер по питанию
Визит-Альянс, Аквапарк «аттика»
03.2011 − 09.2011 (6 місяців)
warehouse control;
work with suppliers;
work in the program Store House on the flow of food and products during cooking and selling of food in a cafe and bar of the Aquapark;
control of proper work of the R- keepers;
daily collection of money from sales outlets; reporting on the balance of food and beverages; regulation of sales and efficiency of cafes and bars.