Senior Quality Assurance Representative (Support)
Zoom Support by Kromtech (Technical Support), Рівне
09.2017 − 09.2019 (2 роки )
- Development and Improvement of Evaluation system for support agents (Calls, Chats, Tickets, Fixes)
- Reviewing the quality of QA support agents` work
- Work on achievement of various quarterly goals of QA Support department
- Organization of QA work, trainings for QA newcomers
- Work with JIRA, Confluence, SalesForce
Part-Time Creative Copywriter
Zoom Support by Kromtech (Technical Support), Рівне
05.2017 − 03.2018 (9 місяців)
- Creating blog articles regarding technologies for Small and Medium business
- Creating blog articles about main technical problems our customers face with
Quality Assurance Representative (Support)
Zoom Support by Kromtech (Technical Support), Рівне
01.2016 − 08.2017 (1 рік 7 місяців)
- Evaluating work of support agents (calls, chats, tickets)
- Working with newcomers and agents (feedback, presentations, bootcamps)
Technical Support Agent
Zoom Support by Kromtech (Technical Support), Рівне
03.2015 − 01.2016 (10 місяців)
- Providing Mac and PC customers with technical help over the phone
Sales Agent
Zoom Support by Kromtech (Technical Support), Рівне
12.2014 − 02.2015 (2 місяці)
- Activating software over the phone and presenting service benefits to the customer
Specialist in International Relations Department
Rivne City Council (Administration), Рівне
03.2014 − 12.2014 (9 місяців)
- Processing department related documentation
- Translations
- Visa applications
- Organization and participation in city events and meeting with foreign visitors