Delivery manager

Досвід роботи:

Project manager, Agile metodology (Shopify, e-commerce)
- Communications with clients, identify their needs (via emails);
- Organizing team work around the required task (Jira).
- Status reporting for customer side;
- Creating tasks in backlog, making bug-reports;
- Quality control.

Technical support specialist (Genesis)
- Communication with clients through chats and ticket-system (Zendesk);
- Solving current user problems;
- Control of payments and refunds if needed;
- Knowledge of the site functionality, transferring information about bugs and breakdowns to developers.

Real estate agent
- Communication and problem-solving;
- Creating a presentation of the apartment, taking photo;
- Managing and verifying client’s documents, checking it’s originality;
- Advertising an object in different sites;
- Leading my client to a final deal.
- Keep to communicate with client for years.

Education:
STATE UNIVERSITY OF TELECOMMUNICATIONS
Department of Information and Cyber Security 2006-2012;
GENIUS MARKETING - Project Management 2020;
SKILLUP - Manual QA Engineer 2021.

Intermediate+ English;
Knowledge of: Project Life Cycle, PM Metologies, QA documents, HTML, CSS, SQL;
Experience with Jira, Smartsheet, Zenhub/Github, Zendesk, Trello, Asana, Google Docs, Chrome devtools