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Customer support agent

Заблокована

20 000 грн.

15 листопада 2023 Одеса

Компанія: Eliazon Inc (https://jobs.ua/company-eliazon-inc-1633228) (Всі вакансії)

Рубрики:Торгівля, продажі, закупівлі

Побажання до співробітника

Освіта:не має значення

Досвід роботи:не вимагається

Графік роботи:повний робочий день

Hello! We are looking for a sociable, attentive to customers, friendly, and problem-solving Customer Support Agent.

Requirements:

Fluent English writing skills
Communication skills
Experience in writing formal correspondence
Ability to analyze information, draw conclusions, and make an understandable answer; problem-resolving skills;
Organization, politeness, self-learning, stress resistance;
Experience in a similar position will be an advantage;
Experience in Google Sheets (excel) is a MUST;
Experience with Google Sheets (excel) formulas — advantage;
Team management experience — advantage;
Research skills — advantage.

Working conditions:

Excellent comfortable workspace located in a City Center
Changing 5/2 work schedule with 1 day being the day shift starting from 9:00 to 18:00 (including 1-hour lunch)
Official employment
Friendly small young team
Internal training
Support in working tasks

Responsibilities:

Providing timely and accurate responses to customer questions and requests through Edesk and Amazon platforms;
Responding to customer inquiries and providing first-contact resolution of customer issues;
Turning potential negative customer situations into positive experiences;
Escalating unresolved queries to the next level of support;
Researching required information using available resources;
Support of other employees;
Self-learning skills for work optimization;
Product research.

Looking forward to your CV!

Best Wishes,

Eliazon Inc Team

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