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Dispatcher
Побажання до співробітника
Опис вакансії
We are a leading European company specializing in transfers to ski resorts, with over 15 years of successful experience.
Duties
Coordinate communication between clients, drivers, Customer Service (CS), and the Planning team; Monitor real-time transportation operations, ensuring efficiency and timely service; Support the customer on the day of service, resolving any issues or delays; Use dispatch and communication tools (IP phones, Slack, CRM) to maintain smooth operations; Handle unexpected situations effectively and ensure minimal disruption to service; Maintain accurate and up-to-date records in the dispatch system; Collaborate with other departments to ensure customer satisfaction and operational success.
Must have:
- Experience in logistics, tourism, taxi services, or goods delivery coordination;
- Proficiency in using communication platforms such as IP phones, Slack, and messaging apps.
- Experience with dispatch management systems;
- A reliable PC, along with headphones and a microphone for communication;
- Proficiency in English (C1)
- Strong understanding of geographic locations;
- Ability to collaborate effectively within a team environment;
- Excellent verbal communication and problem-solving abilities;
- Willingness to work in different shifts (daily/night shifts);
- Highly adaptable, and able to manage unexpected and challenging situations.
- Stable internet connection for remote work;
Work Schedule:
12-hour shifts; Day and night shifts, with a predetermined schedule; Fully remote work. This is a seasonal job (till April 2025)
Interview stages
HR Interview; Competency-based Interview; Reference check and offer.
First month: Probation and training - 700 € fixed salary
After the 2nd month possibility to earn €1,500 to €2,000 (based on performance and KPIs).
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