The customer care agent (CCA) is an agent that answers customer complaints from all around the globe. They must answer e-mails and phone calls of customers and store each case in a dedicated tool. Each CCA must keep track of each case until it is solved.
Roles and responsibilities:
Give Support to the customers: Identify and solve customer problems using dedicated web tools
Handle and manage web tools specially made for customer support.
Keep a record of each case in another dedicated web tool.
Escalate higher problems and send them to the appropriate team when needed.
Notify Leads when a recurrent problem appears, to prevent further cases
Be able to identify problems and create new templates for recurrent ones.
Be informed on promotions and information on respective countries.
Fluent level of English
Upper-Intermediate or Advanced level of second language (Spanish / German / French) is a must
Previous working experience in sales or PR is a plus
Microsoft Office skills
Excellent communication skills
Aptitude for team work
Excellent interpersonal relationship
Be responsible and patient
We are recruiting CCA for Evening Shift. Working schedule will be from 19:00 to 02:00.
Taxi expenses will be covered by company on daily basis.
Working days will be Monday-Friday or Wednesday-Sunday.
!PLEASE, SEND YOUR CVs IN ENGLISH ONLY!
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